職種概要
North American Telecom Giant.
This role owns end-to-end reliability engineering for T-Mobile’s telecom billing platforms — spanning real-time incident response, billing cycle health, automation development, and observability across the BSS/billing portfolio.
You bring deep expertise in telecom billing systems (Amdocs experience preferred) production automation, blameless postmortems, and a relentless drive to eliminate toil.
You set the standard — owning the hardest billing incidents, driving systemic fixes, and elevating the team’s engineering practice through mentorship, tooling, and AI-powered automation.
必要条件
- 5–10 years of experience in Telecom Billing Operations, BSS Support, or technical platform operations — with a strong software/automation foundation.
- Deep expertise in telecom billing platforms (Amdocs) and the full billing lifecycle for mobile, broadband, and enterprise services.
- Demonstrated technical leadership: led incident response for billing-critical systems, driven blameless postmortems, and influenced engineering practices across a team.
- Track record of measurable toil reduction through automation, AI agents, or tooling investment in a billing or BSS operations context.
- Strong analytical and problem-solving skills; able to diagnose billing discrepancies across complex multi-system workflows.
- Excellent written and verbal communication; comfortable authoring RCA documents, architecture notes, and stakeholder updates.
- Hands-on experience using AI tools (Claude, GitHub Copilot, or equivalent) to automate operational workflows — and ability to lead others in doing the same.
- Billing & BSS Platforms: Deep hands-on experience with Amdocs, or comparable telecom billing systems; understanding of BSS/OSS architecture and integration patterns.
- Scripting & Automation: Proficient in Python, Shell/Bash, and PL/SQL for production automation, data validation, and billing pipeline scripting.
- Job Scheduling: Experience with Control-M or equivalent enterprise schedulers for managing billing cycle jobs and batch workflows.
- Observability: Working knowledge of monitoring/observability platforms (Splunk, Datadog, AppDynamics, or similar); able to design billing-specific monitoring strategy, not just configure dashboards.
- SQL & Data: Strong SQL/PL/SQL proficiency for billing data validation, reconciliation, and root-cause analysis.
- Incident & Change Management: Familiarity with ITIL processes; experience with ServiceNow and Jira for incident, problem, and change management.
- REST APIs: Experience with REST API testing and integration debugging across BSS/OSS systems.
- Version Control: Git proficiency; comfortable with branching strategies and PR review workflows.
- AI & Agent Tooling: Able to design, build, and maintain AI agents for billing operational workflows; set team standards for agent quality and lead adoption.
- Cloud & CI/CD: Working knowledge of cloud environments (AWS, GCP, or Azure) and CI/CD pipelines (GitHub Actions, Jenkins, or similar).
Preferred Skills:
- Experience with Unix/Linux system administration in a telecom BSS/OSS environment.
- Familiarity with revenue assurance and fraud management systems.
- Infrastructure-as-code familiarity (Terraform or CloudFormation).
- Experience with iPaaS platforms for billing system integrations.
- Exposure to eTOM/ITIL frameworks in a telecom operational context.
- Python-based automation of billing reconciliation, alert handling, or runbook execution.
職務内容
- Billing Operations & Platform Reliability
- Manage and monitor end-to-end billing cycle operations for Mobile, Broadband, Enterprise, and B2B/B2C customers — ensuring accurate, timely invoice generation and zero-defect bill runs.
- Validate billing data pre-run; identify and resolve discrepancies, adjustments, credits, and invoice disputes before they impact customers.
- Perform bill reconciliation and revenue assurance across BSS platforms; monitor KPIs and SLAs for billing accuracy and turnaround time.
- Lead incident response for P1/P2 billing events: triage, cross-system diagnosis, stakeholder communication, and resolution — then own the blameless post-incident review.
- Support month-end and year-end billing close activities; ensure compliance with audit requirements and regulatory guidelines.
- Coordinate across Order Management, Provisioning, Finance, Collections, and IT to resolve systemic billing issues.
- Serve as technical lead and escalation point for complex, multi-system, or high-severity billing incidents.
- Drive runbook completeness and automation quality: set standards, close gaps, and ensure every runbook is actionable and verified.
- Own blameless postmortems for P1/P2 billing incidents; identify systemic root causes and track fixes through to resolution.
- Design and build the team’s AI agent roadmap: identify billing workflows where agents can reduce toil, prototype agents, and establish patterns the team follows.
- Mentor and develop team members through code review, pairing, and post-incident coaching.
- Partner with Domain Architects on billing platform architecture decisions that affect SRE operations.
- Prepare operational reports, dashboards, and executive management updates on billing health and SRE metrics.
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GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
