Description
The Non-Technical Sales/Upsell Agent III focuses on accelerating the commercial pipeline of the ISV Marketplace. This role acts as a primary business interface during the Pre-Onboarding phase, collaborating with Sales teams to pitch the Marketplace value proposition, guiding partners through contractual agreements, and qualifying private or resell opportunities to eliminate «deal drag».
Experience: 6–8 years of experience in partner operations, SaaS sales support, channel enablement, account management, or marketplace operations.
Requirements
- Extensive experience in B2B tech sales support, account management, channel operations, or software partner enablement.
- Strong familiarity with CRM tools (Salesforce) and contract lifecycle management software (gCLM).
- Exceptional communication skills with a track record of handling partner agreements and explaining complex financial/revenue-share models.
- Ability to work efficiently alongside highly technical engineering teams.
Job responsibilities
- Pre-Onboarding & Relationship Management: Serve as the primary business contact for new vendors, driving relationship-building and resolving non-technical inquiries throughout the pre-onboarding lifecycle.
- Contractual & Legal Support (MVA): Manage the Marketplace Vendor Agreement (MVA) process, ensuring signed agreements and full legal/policy compliance with business requirements.
- Sales & Pitch Collaboration: Partner directly with the sales team to clarify the marketplace business model, monetization strategies, and revenue-share models during vendor pitches.
- Deal Qualification & Desk Operations: Optimize deal desk operations by streamlining custom Private Offers and Resell channel opportunities, filtering out low-probability accounts to reduce «deal drag».
- Tool & Process Proficiency: Actively use business systems including SFDC (Salesforce), Vector, Orbitera, gCLM, and MVA Click to Deploy (C2D).
What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
