Junior Customer support IRC282754

Description

We are looking for a people-oriented Customer Service professional to join our team as a Vehicle Support Specialist. In this role, you will learn the foundations of our business model by serving as the front-line support to our customer base and work toward becoming an expert on our suite of products to provide assistance to end-users and administrators. Through phone, email, and web chat, you will strengthen customer relationships and ensure a positive experience with our products.

This role is an opportunity to kickstart your career in a high-growth Software-as-a-Service (SaaS) organization, work with a tight-knit team, and help improve the work-life experience of customers across industries. Along with supporting our end-users, you will have the opportunity to collaborate cross-functionally, gaining insight into the critical functions of a SaaS company, building transferable skills, exploring professional interests, and discovering where you can make the greatest impact.

Requirements

• 1–3 years of customer support experience, preferably in a B2B or SaaS environment.
• Exceptional verbal and written communication skills.
• Fluency in French and/or Spanish is a plus (read, speak, and write).
• Experience using Zendesk or other ticketing platforms is a plus.
• Strong commitment to service excellence.
• Ability to clearly articulate complex or technical concepts.
• Positive, adaptable attitude and enthusiastic presence.
• Strong team player with a commitment to getting the job done, regardless of task size.
• High sense of urgency with the ability to prioritize and meet tight deadlines.
• Attention to detail and strong organizational skills.
• Proven ability to perform in collaborative team environments.
• Strong problem-solving mindset with creative and analytical thinking.
• Proficiency in Microsoft Office Suite.

Job responsibilities

• Respond to and resolve end-user and customer inquiries of varying complexity via phone, email, and web chat, efficiently and within established service levels.
• Provide a positive, customer-centric approach to troubleshooting and issue resolution.
• Manage customers’ expectations in a way that results in high satisfaction.
• Manage, monitor, and record all customer cases, updates, and ongoing tasks in the ticket management platform.
• Review and process customer forms and documentation.
• Serve as a Subject Matter Expert (SME) for designated products, tasks, and support processes.
• Collaborate with internal teams such as Product, Customer Success, and Account Management to ensure proactive and timely issue resolution.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.