NOC/Tech Support for Content Streaming IRC285945

Description

• You are a person who loves watching tables, reviewing that everything works.
• You were a spider in your previous life and you hate it when some thread does not work.
• You love finding any issues in the system and drilling in the issues as far as you can.
• You enjoy working in untypical hours. [ Night shifts ] [ Early morning shifts ]
• You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.

Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.

Requirements

– At least 1-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.)
– Good English language skills (at least intermediate spoken and written level)
– Systems administration,
– Networking understanding
– Monitoring tools and principles
– Experience working with Kibana and Datadog tools.

Good to have:

– Automation scripting, and tech support skills
– Cloud computing
– Web applications and servers architecture understanding,
– HTTP, REST API

Job responsibilities

4 PM to 12 AM Monday-Sunday shifts by Buenos Aires time.

Normal shifts – 4 working days in a week.
Wed, Thur, Fr y Sat from 12 a 8pm 0r
Tue, Thur, Fr y Sat from 12 a 8pm 0r

This is the main shift schedule. But it changes when someone is going on vacation or sick leave, then he/she backs up their position, which is why the shifts are not permanent
Sometimes he starts at 4 pm, sometimes he starts at 8 am
This can happen 1 week in a month.

During your shift you will be responsible for monitoring in not regular workin hours [ could be shifted 8-12 hours on weekends and in night time ]

– Content streaming tools for any issues.
– Content delivery tools for any transcoding issues
– 3-d vendor tools or integration work seamlessly
– Review content and provide your feedback on the content you watched while you have not activities on the board monitoring.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.