Technical Project Manager – Telecom Delivery (OSS/BSS) IRC278057

Description

TPM

Requirements

GlobalLogic seeks a Technical Project Manager to deliver OSS/BSS projects (staff augumentation, delivery), for telecom networks and applications for global clients including leading CSPs and NEPs. As Technical Project Manager, you will own P&L, delivery assurance, resource planning, and customer relationship management for high-impact telecom projects (OSS/BSS, DevOps), managing distributed teams of 75+ people, act as the bridge between client needs and resource delivery to ensure seamless team integration and successful project execution.
Key Responsibilities
Lead and deliver complex, multi-country Telecom projects for CSPs and NEPs (OSS/BSS, network virtualization, automation, DevOps).
Manage large cross-functional teams (50+ resources): mentoring, talent development, performance management, succession planning, and hiring.
Lead staffing strategy sessions to identify project resource needs and define sourcing requirements.
Oversee the recruitment, onboarding, and orientation of contract or temporary personnel for various projects.
Monitor consultant performance, facilitate regular evaluations, and address any performance issues promptly.
Collaborate with client teams to understand evolving business requirements and adjust resource plans as needed.
Track project deliverables, deadlines, and resource utilization to maximize efficiency and control costs.
Act as the primary point of contact for all client communications regarding project staffing, escalation, and reporting.
Maintain accurate records of all project staff, including contracts, timesheets, and feedback.
Analyze project metrics to identify opportunities for process improvements and cost optimizations.
Contribute in pre-sales, RFP responses to drive business growth.
Contribute to thought leadership in telecom trends (OSS/BSS evolution, cloud-native architectures).
Required Experience & Skills
10-12+ years’ telecom IT experience, with at least 3–4 years in a delivery/project/program management role.
Proven delivery track record for major CSPs/NEPs globally, including hands-on leadership for teams of 50+ engineers.
Mandatory in-depth expertise in OSS/BSS background and project delivery (order care, billing, orchestration, service assurance).
Solid experience with DevOps, CI/CD, Agile frameworks, network and cloud automation tooling.
Extensive exposure to cross-border, distributed delivery (Americas, Europe, APAC).
Ability to lead transformation for next-gen telecom platforms: 5G, SDN, NFV, cloud-native, Open APIs.
Excellent communication, stakeholder management, and crisis resolution skills.
Preferred Qualifications
Engineering graduate or above (Computer Science, Electronics/Telecom, or related).
Certifications in project/program management (PMP/Prince2/Safe) and/or technical disciplines (AWS, Azure, network/vendor-specific).
Prior experience in managing engagements with Ericsson, Nokia, Huawei, and Tier-1 CSPs is highly desirable.
Why GlobalLogic?
Industry leadership in telecom software development, 5G, cloud-native OSS/BSS, and managed network services.
Opportunity to shape complex transformation programs at a global scale.
Collaborative, diverse, innovative work environment.

Job responsibilities

GlobalLogic seeks a Technical Project Manager to deliver OSS/BSS projects (staff augumentation, delivery), for telecom networks and applications for global clients including leading CSPs and NEPs. As Technical Project Manager, you will own P&L, delivery assurance, resource planning, and customer relationship management for high-impact telecom projects (OSS/BSS, DevOps), managing distributed teams of 75+ people, act as the bridge between client needs and resource delivery to ensure seamless team integration and successful project execution.
Key Responsibilities
Lead and deliver complex, multi-country Telecom projects for CSPs and NEPs (OSS/BSS, network virtualization, automation, DevOps).
Manage large cross-functional teams (50+ resources): mentoring, talent development, performance management, succession planning, and hiring.
Lead staffing strategy sessions to identify project resource needs and define sourcing requirements.
Oversee the recruitment, onboarding, and orientation of contract or temporary personnel for various projects.
Monitor consultant performance, facilitate regular evaluations, and address any performance issues promptly.
Collaborate with client teams to understand evolving business requirements and adjust resource plans as needed.
Track project deliverables, deadlines, and resource utilization to maximize efficiency and control costs.
Act as the primary point of contact for all client communications regarding project staffing, escalation, and reporting.
Maintain accurate records of all project staff, including contracts, timesheets, and feedback.
Analyze project metrics to identify opportunities for process improvements and cost optimizations.
Contribute in pre-sales, RFP responses to drive business growth.
Contribute to thought leadership in telecom trends (OSS/BSS evolution, cloud-native architectures).
Required Experience & Skills
10-12+ years’ telecom IT experience, with at least 3–4 years in a delivery/project/program management role.
Proven delivery track record for major CSPs/NEPs globally, including hands-on leadership for teams of 50+ engineers.
Mandatory in-depth expertise in OSS/BSS background and project delivery (order care, billing, orchestration, service assurance).
Solid experience with DevOps, CI/CD, Agile frameworks, network and cloud automation tooling.
Extensive exposure to cross-border, distributed delivery (Americas, Europe, APAC).
Ability to lead transformation for next-gen telecom platforms: 5G, SDN, NFV, cloud-native, Open APIs.
Excellent communication, stakeholder management, and crisis resolution skills.
Preferred Qualifications
Engineering graduate or above (Computer Science, Electronics/Telecom, or related).
Certifications in project/program management (PMP/Prince2/Safe) and/or technical disciplines (AWS, Azure, network/vendor-specific).
Prior experience in managing engagements with Ericsson, Nokia, Huawei, and Tier-1 CSPs is highly desirable.
Why GlobalLogic?
Industry leadership in telecom software development, 5G, cloud-native OSS/BSS, and managed network services.
Opportunity to shape complex transformation programs at a global scale.
Collaborative, diverse, innovative work environment.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.