ITSM & ITIL Implementation Solutions

The leading drivers behind the adoption of IT Services Management (ITSM) and IT Infrastructure Library (ITIL) implementation solutions include the need to achieve operational efficiency, rationalize costs and meet compliance requirements. Since IT efficiency is directly linked to business efficiency, it is imperative for service providers to offer their customers fast and efficient solutions for IT Services Management.

Our ITSM &ITIL Implementation Focus Areas

GlobalLogic has extensive experience in developing and supporting a wide variety of ITSM and ITIL products, including:

• ITIL & ITSM-based product service propositions
• IT process integration & automation
• IT governance, risk & compliance

Our ITIL Support Capabilities

In addition to employing ITIL V3.0 certified professionals, GlobalLogic also has over 100 cumulative years of R&D experience for ITSM products. Some of our capabilities in this market include:

• Creating adapters / connectors/ services / plug-in components for system integration
• Developing workflows for automation
• Building solutions for change, configuration, incident, event and problem management
• Integrating IT Operations Management (ITOM) and Run Book Automation (RBA) with third-party technologies
• Developing virtualization solutions
• Optimizing IT infrastructure capacity
• Enabling products for Cloud Computing and SOA
• Designing performance management solutions
• Building regulatory and compliance software
• Developing and testing ITIL and ITSM-based products