Middle Systems Engineer (Australia / Syndey) IRC277305

Description

Our client is a leading healthcare device manufacturer in the USA and Europe. The program spans a connected system integrating an embedded wearable device, mobile applications, and web services. We operate under robust design controls with strong emphasis on safety, security, and reliability. Work is highly structured and process-driven, and team members are expected to demonstrate technical excellence, clear communication, and ownership of issues from field signal to verified fix. #LI-OK4

Requirements

• Ability to communicate technical information clearly to both technical and non-technical audiences
• Strong interpersonal skills to collaborate with cross-functional teams (Systems, FW, Mobile, Cloud, QA, Regulatory)
• Excellent problem-solving skills; able to isolate issues across device, mobile app, and cloud integrations
• 3+ years in systems/product engineering with hands-on verification in embedded or connected devices
• Minimum 1 year in system-level integration and verification
• At least 1 year of failure analysis and root cause investigations using device/app/cloud logs and telemetry
• Working knowledge of design controls and DHF artifacts; able to reference and contribute to the design history file
• Experience with tools such as Citrix, SharePoint, Jira, Confluence, Salesforce; data analysis with Spotfire
• Understanding of cloud services and API interactions
• Understanding of microcontroller peripherals (SPI, I2C, UART, etc.)
• Experience in healthcare or other regulated domains (aviation, pharma, etc.); familiarity with risk management (ISO 14971) and software lifecycle (IEC 62304)
• Nice to have:
• Experience with insulin pumps or other medical devicesExperience in med-tech with Class B/C devices
• Exposure to FMEA, fault tree analysis, and post-market surveillance processes

Job responsibilities

• Triage field issues end-to-end: reproduce, collect evidence, perform root cause analysis, and drive corrective actions
• Support and, when appropriate, own bug reporting for field escalations and maintain traceability through the issue management pipeline
• Support and/or own root cause investigations and contribute updates to DHF, risk files, and ECR/ECOs
• Participate in risk analysis activities (FMEA, hazard analysis) and propose mitigations
• Act as a technical liaison between post-market/Customer Care and internal engineering teams; join customer status calls to explain findings and next steps
• Prepare concise reports and present status, risks, and decisions to leadership and stakeholders
• Collaborate with Systems Engineers on design troubleshooting and improvements; challenge designs with data
• Plan and execute targeted lab experiments and feasibility evaluations; verify implemented fixes at the system level
• Contribute to design verification strategy for releases aimed at FDA/CE submissions and commercial updates

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.