Technical Account Manager IRC275912

Description

This Technical Account Manager position consists of two main duties:

• Provide consultative services to named customer(s).
• Design, document, build, test, and support all or parts of mobile and/or desktop solutions using the DevonWay platform.
• By using customer’s product platform, a Technical Account Manager can build applications without knowing specific programming languages like Java, but custom interfaces do often require programming skills.
• Technical Account Managers may occasionally also fill the role of Project Manager.

Requirements

General

• BE/BTech or another equivalent technical field.
• OVerall 8+ years of expereince

Communication

• Excellent verbal and written communication skills.
• Customer-focused and comfortable communicating with customers, including executives.
• Able to communicate technical concepts to a non-technical audience.

Account Management

• 1-3 years’ experience as a Technical Account Manager, Business Analyst, or equivalent position.
• Organized, with proven work/task management skills and the ability to consistently meet deadlines.
• Calm under high-pressure situations, such as during an unplanned downtime.

Technical

• First-rate problem-solving and troubleshooting skills
• The ability to excel in a fast-paced environment.
• Smart; analytical; able to understand abstract concepts.
• The ability to connect business and technical requirements to deliver solutions.

Job responsibilities

Account Management

• Represent customer’s product in end customer meetings, with all levels of management.
• Provide guidance and feedback to the customer regarding business process automation, best practices, DevonWay capabilities, design options, and the pros and cons of each option.
• Translate customer needs into detailed requirements based on best practices.
• When appropriate, offer suggestions to expand the use of the product to provide more value to the customer. This could be through the addition of new applications or by expanding the user base of existing applications.
• Analyze customers’ needs and suggest improvements.
• Conduct training sessions, either over webinars or in-person, for deployed applications.
• Manage the ticket queue consisting of support requests and incidents.
• Provide work estimates and plans to the project manager.

Application Development

• Follow an agile methodology to design and configure applications based on user stories/tickets.
• Learn and follow the product SQA process.
• If necessary, plan for and manage the completion of data conversions, interfaces to third-party systems, and reference data loads.
• Design, build, test, and deploy SSRS and/or Business Intelligence reports.
• Design, build, test, and deploy key performance indicators (KPIs)

Technical

• Perform incident troubleshooting and resolution.
• Work closely with product internal teams, including Development, Operations, Products, and Account Services.
• Implement improvements to customer applications.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.