Customer Solution Owner (CSO) IRC286203

Description

The project focuses on the development and implementation of innovative resource management and optimization solutions for the world’s leading airlines. Its mission is centered on continuous improvement, delivering increased value to customers, and exploring emerging technologies such as artificial intelligence, big data analytics, and advanced optimization techniques.

The project operates within a unique software development environment where the solutions created have a real and meaningful impact on people around the world. It is organized as an agile, learning-oriented environment, bringing together talented, creative, and dedicated professionals.

Team members collaborate with a diverse group of specialists from many different countries and are part of a global setup that enables close cooperation with customers and colleagues worldwide. Most importantly, the project encourages and expects individuals to make a tangible difference through their contributions.

Requirements

Job Description

The Client Solution Owner (CSO) is a core member of the project team and is expected to work full-time on the engagement. The CSO is accountable for ensuring that the implementation delivers measurable business value for the client by aligning product configuration and delivery with actual operational needs.

The CSO acts as the primary bridge between client stakeholders and the delivery team, guiding the client towards effective solutions and helping distinguish between stated requirements and underlying business objectives.

Where an Integration Lead is part of the engagement, ownership of interface-related backlog items resides with the Integration Lead. The CSO and Integration Lead are expected to work in close collaboration to ensure alignment between business processes and data integrations.

Essential Skills & Experience

• 4+ years of professional working experience.
• Hands-on experience working with Python.
• Advanced English proficiency, both written and verbal.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Willingness and motivation to learn the airline domain and business processes.

Job responsibilities

• Guide the client by proposing appropriate solution approaches and trade-offs
• Ensure delivery of a minimal, value-focused configuration aligned with business objectives
• Own and manage the product backlog, including prioritisation and refinement of backlog items
• Translate client requirements into well-defined backlog items, in collaboration with the delivery team
• Ensure non-development activities (e.g., training preparation, testing support, environment setup) are represented and prioritised in the backlog
• Involve the client in acceptance and validation activities and manage change requests
• Contribute to planning and scheduling based on sprint plans and delivery progress
• Review sprint outcomes and confirm that delivered functionality meets intended objectives
• Accept or reject delivered features and decide readiness for client delivery

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.