Digital Support Analyst IRC288735

Description

We are seeking an experienced and motivated Support Analyst / Customer Service Analyst for one of our key clients projects for data analysis and support. You will be fluent German speaking and both written and verbal, ideally to A2/B1 certified

Job Responsibilities:-
Should be able to read, write provided text in recommended format within this role for Real Time Incidents; Project ensures Maps Data is current and up to date per real time
Strong in German & English Grammar: Articulation, Sentence Structure
Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
Strong Web-Research ability ie analyzing and interpreting patterns and trends
Recording findings by taking written notes and using appropriate software

Skills ideally required:-
Excellent Communication Skills in both German and English (Read, Write, email etiquette )
Have a good understanding of all forms of public transport
Skilled researcher and comfortable using a variety of online sources in various languages
Keen attention to detail
Self-motivated
QGIS skills are preferable
Second language (Good to have either French or Spanish)
1 year technical support and/or other problem solving experience preferred, not necessary
Able to maintain a positive attitude and attention to detail when performing repetitive tasks
Adaptable and able to learn new projects and processes
Good Judgment and decision making capability

Educational background: Any Graduate ideally
Customer service background (Communications team), but not necessary

Requirements

0-2 years of Experience as German Translator / German Specialist

Should be A2/B1 certified
Must be Flexible with Rotational Shifts & weekoffs (365 days , 24/7 support) 
Hours of work 9am to 6pm (40 hours per week) on shift rota 5 days a week, including weekends and Bank Holidays
Excellent Communication Skills in both German and English (Read, Write , email etiquette )
Have a good understanding of all forms of public transport
Skilled researcher and comfortable using a variety of online sources in various languages.
Keen attention to detail.
Self-motivated.
QGIS skills are preferable.
Second language (Good to have either French or Spanish).
1 year technical support or other problem solving experience preferred, not necessary
Able to maintain a positive attitude and attention to detail when performing repetitive tasks
Adaptable and able to learn new projects and processes
Good Judgment and Decision Making Capability
Educational background : Any Graduate
Customer service background (Communications team), but not necessary.

Job responsibilities

Job Responsibilities:-
Should be able to read, write provided text in recommended format within this role for Real Time Incidents; Project ensures Maps Data is current and up to date per real time
Strong in German & English Grammar: Articulation, Sentence Structure
Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
Strong Web-Research ability ie analyzing and interpreting patterns and trends
Recording findings by taking written notes and using appropriate software

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.