Mid/Senior Support Engineer IRC267365

Description

Our client is a leading innovator in healthcare solutions, focused on delivering advanced products and services to enhance patient care. Specializing in medical and dental equipment, they prioritize precision and safety in medication management systems. With a commitment to optimizing workflows and improving outcomes, our client partners with healthcare professionals to create intuitive, high-quality solutions that elevate practice efficiency and patient care standards.

As part of the GlobalLogic team, you will grow, be challenged, and expand your skill set working alongside highly experienced and talented people.

Requirements

Must haves – Experience with:

Windows 11 management / support
Active Directory
Microsoft 365
Intune
PowerShell

Nice to haves – Experience with:

DevOps / Scrum
Expert level proficiency in any of the “musts”
Migration from on-prem AD to Entra (Hybrid)
Citrix
Autopilot
Group Policy
Jamf Pro
Linux device management
Configuration Manager (SCCM)
SQL Database Management
Lenovo hardware familiarity
Management of Zebra printers and/or Android scanners

Job responsibilities

We are looking for a Support Engineer with a strong technical background and practical experience to join customer’s IT team. Team primarily focuses on management, enhancements, and standards of endpoint devices.

In this role, you will be responsible for remote system setup, configuration, and ongoing user support, ensuring smooth and secure operation of internal/external environments.

Team works in a Scrum model, spending the majority of their time on project work, while doing some tier 2 & 3 support as needed.

 

Remotelly install, configure, and maintain operating systems, software, and internal tools

Provide first- and second-line support to external users 

Troubleshoot system and application issues, ensuring timely resolution

Manage access permissions, user onboarding/offboarding, and device setup

Collaborate with developers and IT leads to support infrastructure projects

Maintain documentation of IT procedures and support guides

 #LI-NV2 #LI-Remote

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.