Portfolio Support Team Lead – Maternity Cover IRC262806

Description

You will work as part of the UKI Client Engagement team, providing process, support and structural rigour across all the UKI delivery portfolios.  As a Portfolio Support Team Lead you will manage the Portfolio Support Team (PST), reporting into the Client Engagement Head. Working closely with the Portfolio Delivery Directors & Portfolio Support Analysts to ensure each account within the portfolio has the appropriate procedures, processes and governance in place.

 

Requirements

 

• Excellent communication & relationship management skills
• Team management experience
• Passionate about process improvement
• Measurably meeting business requirements across the project lifecycle
• Excellent commercial acumen, to align business requirements with technical solutions
• Demonstrable record of achieving positive feedback from customers and colleagues
• Experience within financial services environments desirable

Technical Insight:

• Excellent knowledge of project and portfolio management tooling for staffing, planning, tracking and delivery of services using PSA
• Extensive knowledge of Oracle and SFDC integration with portfolio management tooling
• Knowledge of supporting tools such as Jira, Trello, Ironclad Etc.

 

Job responsibilities

Market Knowledge

• Maintains market awareness for latest developments in the industry that could be applied to facilitate the provision of services to the organization

Business Development

• Work collaboratively with the portfolios to support and monitor business development opportunities
• Adherence to the delivery sign on/sign off processes
• Co-ordinate any useful insights from contractor conversations and customer stakeholders to be fed back to the Portfolio Delivery Directors.

Commercial Management

• Management and administration of contract staff including individual SOW creation and contract renewals
• Consistent team understanding of the reporting available. Working with the Client Engagement Head to implement commercial management processes.
• Compliance with repository & naming conventions outlined by the Delivery Assurance Director
• Ensure the input GL analytics forecast for applicable engagements

Delivery Execution and Assurance

• Implementatio and iteration of procedures & processes in collaboration with the Delivery Assurance Director

• Coordination of consistent reporting across the portfolios
• Management of assurance activities to ensure compliance to the governance approach
• Ensure project creation, task creation and At-risk submission is accurately implemented by the Portfolio Support Analysts
• Ensure milestone creation, document attachments, expenses and billing event submissions are owned by the team where applicable or understood    and owned by the engagement manager for projects within each account
• Ensure vacancy creation & approval for existing consultants on Glo Recruit
• Ensure appropriate resource allocation & approval on RAA
• Period management to support month end closure
• Fulfil an advisory/problem solving role across the team
• Submission of SOW’s, RSS sheets on appropriate engagements
• Reconciliation between customer portals and PSA to avoid discrepancies with time booking/invoicing
• Contractor compliance with GL mandatory training

Customer Relationships

• Work with the account and portfolio teams to understand the needs of the customers and the value they are seeking by engaging with GL
• Provide solid understanding of the customer portals, supporting processes and plans for alignment with GL systems.

Leadership

• Developing and mentoring the team of Portfolio Support Analysts
• Ensure effective communications are in place within the team
• Identify and contribute to change activities and execute initiatives against the change management strategy and plan
• Line management responsibilities for the Portfolio Support Team, to include goal setting, training plans, performance assessment and general management responsibilities

About you (ideally):

• Excellent communication & relationship management skills
• Passionate about process improvement
• Measurably meeting business requirements across the project lifecycle
• Excellent commercial acumen, to align business requirements with technical solutions
• Demonstrable record of achieving positive feedback from customers and colleagues
• Experience within financial services environments desirable

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.