Product Owner – Servicing IRC272365

Description

We’re seeking a seasoned Product Owner with deep experience in digital banking to lead the definition, development, and delivery of customer-centric financial technology products. You will translate user and business needs into prioritized backlogs, collaborate with cross-functional teams, and ensure product alignment with strategic goals. Ideal candidates bring a strong understanding of agile development, core banking systems, and user experience best practices within the financial services space.

Requirements

PRODUCT OWNER
Position Summary
We are seeking experienced Product Owners to help deliver on our product objectives and roadmaps. Product Owners are responsible for delivering product outcomes and functionality that meet customer and user needs. They translate product vision and insights into prioritized features and user stories, developed by their agile team of 8–10 members.

This role collaborates with clients and Product Managers to identify and prioritize requirements for enhancements to the Banking Platform. Product Owners also work with the Product Advisory Council, participating in user group discussions and presenting both strategic and tactical functionality. Additional responsibilities include release planning, product roadmap maintenance, and backlog grooming.

Product Summary
Our mission is to enable community, mid-market, and large financial institutions to deliver exceptional account-related services in a cost-efficient way. Our best-in-class servicing platform offers a superior experience for both customers and bankers, driving efficiency through best-practice workflows, streamlined processes, and end-to-end automation.

Job responsibilities

Key Areas of Responsibility

• Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
• Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
• Collaborate with the broader product organization to ensure integration across all  Digital Banking Technology products
• Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
• Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
• Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
• Maintain functional quality by setting and evaluating expectations and acceptance criteria
• Present and train internal customers on new platform features and services released in each version
• Prepare explanatory documentation for customers on existing and new platform functionality
• Document business requirements using the company’s software development tools and methodology

Product P&L and Pricing
• Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps

Product Strategy, Vision, and Planning
• Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
• Use the product vision and insights to define product features and prioritize the team’s backlog

Customer Experience Research, Insights, and Execution
• Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters

Product Design and Development
• Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
• Write and prioritize user stories based on business needs, user requirements, and technical feasibility
• Continuously refine the product backlog by analyzing value versus effort
• Define acceptance criteria and validate that features and stories meet user quality standards
• Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues

Qualifications
• Bachelor’s degree in computer science or a related field, or equivalent work experience
• 10+ years of experience in the finance industry, preferably with large-scale digital, online, or mobile banking applications for consumers or small businesses
• Strong understanding of complex business and technical problems
• Proven experience delivering software products through the definition, design, and release cycle
• Experience with Agile/Scrum methodologies throughout the software development lifecycle
• Familiarity with industry standards such as PCI, WCAG, and FFIEC
• Strong leadership, project management, time management, and problem-solving skills
• Excellent verbal and written communication skills
• Deep understanding of user and business needs to create and prioritize user stories that deliver value
• Ability to prioritize based on business value, user impact, and technical feasibility

Product Specific Qualifications / Skillsets
• Experience in digital banking, core banking, CRM system desirable

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.