Production Support Engineer IRC266296

Description

• Experience in Java development of 6-8 years in design, development, and support
• Five years of progressive experience developing software applications and/or solutions.
• Strong Experience with Java 8/J2EE and the Spring framework.
• Strong AWS experience with a background in API Gateway, Microservices, and serverless development
• Experience with the core AWS services like Lambdas, AWS Step Function, S3, SQS, SNS, EC2, Code Pipeline, DynamoDB, RDS, Event Bridge
• Strong understanding of networking fundamentals and virtual networks from a cloud point of view; apply best practices regarding security and scalability
• Effective oral and written communication skills are required.
• Three years of experience with SQL queries and database operations.
• Two years with Java or another high-level computer programming language.
• Computer application skills, such as MS Office or G-Suite.
• Ability to read, write, analyze, and interpret technical data at the level needed to perform the required duties.

Requirements

• Write and execute SQL queries for reporting and research purposes.
• Using tools like MARS, MTAS, RTT, Handset Analyzer, Iris, TrueCall, ACSS, and others, to identify device connectivity issues, to monitor network logs, and to proactively fix device-related issues.
• Reducing the redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Queries.
• Developing utilities, test tools, and product features under the supervision of other developers.
• Performing other related duties as assigned.

Job responsibilities

• Experience with Elastic Search or NoSQL queries is desirable.
• Technical customer support experience.
• Support ongoing Tier four(engineering) support and diagnostic activities as mentioned in the Summary Description.
• Develop automation scripts in SQL (Oracle & MS SQL Server) and UNIX shell scripting to resolve software issues reported by IoT devices in production.
• Writing Queries in Elastic Search to visualize the data for support activities.
• Perform Splunk queries and automation to monitor device logs and raise alerts as needed.
• Conduct in-depth analysis of IoT device logs, identify gaps and issues, and make recommendations, including discovering new approaches.
• Assist engineering and individual engineers with data collection activities
• Bachelor’s or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.