PS Engineering Manager IRC276534

Description

Engineering

Requirements

We are looking for a Manager, Professional Services to lead a talented team of 10-15 professional services engineers. In this role, you’ll be the linchpin connecting our customers with our technical experts, ensuring successful project delivery, and fostering a collaborative, fast-paced team environment. 

What You’ll Do
Lead and Inspire: Provide strong leadership and mentorship to a team of semi-technical professional services engineers, fostering their growth and professional development.

Project Management: Oversee the end-to-end delivery of customer projects, ensuring they are completed on time, within scope, and to a high standard.

Customer Relationship Management: Serve as the primary point of contact for key customers, handling escalations, managing expectations, and building lasting relationships.

Technical Escalation: Act as a critical escalation point for complex technical issues, working closely with your team and other internal departments to find effective solutions.

Performance Reporting: Generate and present weekly and monthly performance reports to customers, providing transparent updates on project progress and key metrics.

Who You Are
You have 8+ years of experience in a professional services or similar customer-facing technical role, with a proven track record of managing and leading teams.

You are a skilled people manager with a knack for motivating and developing talent.

You possess excellent project management skills and can navigate multiple priorities with ease.

You are an exceptional communicator, adept at handling difficult conversations and building trust with customers.

You thrive in a fast-paced, collaborative environment and are a natural problem-solver.

Job responsibilities

What You’ll Do
Lead and Inspire: Provide strong leadership and mentorship to a team of semi-technical professional services engineers, fostering their growth and professional development.

Project Management: Oversee the end-to-end delivery of customer projects, ensuring they are completed on time, within scope, and to a high standard.

Customer Relationship Management: Serve as the primary point of contact for key customers, handling escalations, managing expectations, and building lasting relationships.

Technical Escalation: Act as a critical escalation point for complex technical issues, working closely with your team and other internal departments to find effective solutions.

Performance Reporting: Generate and present weekly and monthly performance reports to customers, providing transparent updates on project progress and key metrics.

Who You Are
You have 8+ years of experience in a professional services or similar customer-facing technical role, with a proven track record of managing and leading teams.

You are a skilled people manager with a knack for motivating and developing talent.

You possess excellent project management skills and can navigate multiple priorities with ease.

You are an exceptional communicator, adept at handling difficult conversations and building trust with customers.

You thrive in a fast-paced, collaborative environment and are a natural problem-solver.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.