Research Operations Specialist IRC266674

Description

We’re seeking a highly organized, detail-oriented, and proactive Research Operations Specialist to support our growing UX Research team. In this role, you will help scale and streamline our research practices, improve operational efficiency, and create the infrastructure that enables researchers to focus on what they do best: uncovering insights to inform product and design decisions.
This is a pivotal role that blends project management, systems thinking, and people-centered support to improve the overall impact of research across the organization.

You’ll be joining a globally distributed product organization with teammates in Canada, the UK, and across Europe. While many of us enjoy in-person collaboration when possible, we’re fully equipped to support remote work.

Our team works closely with product designers, engineers, and researchers to build tools that help over 3,400 customers make smarter decisions through human insight. We value transparency, inclusivity, and a shared commitment to solving meaningful problems. We believe the best outcomes come from diverse perspectives and open, honest collaboration.

We’re driven by values that shape how we work together every day:
Teamwork, ownership, accountability, proactivity, transparency, empathy, inclusivity, and a commitment to continuous learning and growth.

 

Requirements

• 2+ years of experience in research operations, project coordination, or UX research support.
• Strong organizational and project management skills; ability to juggle multiple projects at once.
• Familiarity with user research methods and ethical considerations in research.
• Comfortable working with research tools like dScout, UserTesting, Maze, Notably, or similar.
• Excellent communication and interpersonal skills; you can collaborate cross-functionally and proactively.
• Empathy for both users and researchers—you thrive on making others’ work easier and more effective.
• Bonus: Experience in compliance, privacy, or data governance.

 #LI-TY1 #LI-Remote

Job responsibilities

• Participant Management: Oversee recruitment logistics, screen participants, manage incentives, and maintain relationships with research panel providers or tools.
• Team Enablement: Partner with researchers to support project planning, scheduling, and execution logistics.
• Tooling & Systems: Own and maintain research tools (e.g., recruitment platforms, knowledge management tools, transcription software). Evaluate and implement new tools as needed.
• Process Design: Develop and document scalable research processes, templates, and best practices. Help standardize and improve workflows for efficiency and consistency.
• Compliance & Ethics: Ensure that research practices follow legal, ethical, and data privacy standards (e.g., consent, GDPR, data handling).
• Knowledge Management: Support the organization and discoverability of research insights. Maintain research repositories and taxonomies to make insights accessible and reusable.
• Continuous Improvement: Gather feedback from researchers and stakeholders to identify opportunities to improve research operations and team health.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.