Team Lead IRC265273

Description

• Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
• Maintain, create and check the daily process reports
• Check the daily tasks and prioritize as per requirements
• Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
• Perform quality audits and share quality feedback
• Perform RCA (root cause analysis) for productivity/quality drops of team or individual and prepare an action plan for the entire process to reduce the same
• Prepare weekly review & monthly review decks (with stakeholders/clients)

Requirements

• Working experience with Leading Map providers. OSM(Open street Maps) experience is preferable
• Team Lead should be able to handle min 50 members
• Deliver SLA along with excellent reporting metrics
• Excellent communication skills along with Contextual understanding
• Experience in handling operations, conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
• Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.
• Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.
• Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.
• Required Interpersonal skills like – Behavioral, Confidence, Positive approach/attitude towards team or situations.
• Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.
• Should have knowledge of handling sensitive situations and decision making
• Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Job responsibilities

• Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
• Maintain, create and check the daily process reports
• Check the daily tasks and prioritize as per requirements
• Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
• Perform quality audits and share quality feedback
• Perform RCA (root cause analysis) for productivity/quality drops of team or individual and prepare an action plan for the entire process to reduce the same
• Prepare weekly review & monthly review decks (with stakeholders/clients)

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.