Tier 2 , Product Specialist – Campaign IRC270704

Description

GlobalLogic is hiring a Product Support Engineer – Campaign (2–4 years experience) for our Gurgaon location. The role involves providing technical support and product guidance for marketing campaign platforms, troubleshooting complex enterprise application issues, and ensuring seamless customer experience. Candidates should have hands-on experience with HTML, CSS, JavaScript, Networking, SQL, API testing, and database technologies such as Oracle, MySQL, SQL Server, or PostgreSQL. Strong analytical skills and the ability to work in a 24×7 rotational shift environment are essential. This is an excellent opportunity to work on dynamic projects with strong learning and growth prospects.

Requirements

• 1–3 years of experience in a software support environment handling complex, multi-tier enterprise applications.
• Strong experience in writing and debugging SQL statements.
• Hands-on knowledge of XML, JavaScript, and HTML.
• Experience with at least one database platform: Oracle, SQL Server, MySQL, or PostgreSQL.
• Understanding of web services APIs, database connectors, and SOAP.
• In-depth knowledge of complex, database-driven, internet-based systems.
• Ability to multitask and resolve issues independently with strong analytical skills.
• Excellent written and verbal communication skills.
• Comfortable working in a 24×7 rotational shift environment.
• Bachelor’s degree (4-year) or equivalent practical experience.

Job responsibilities

• Perform root cause analysis of customer-reported issues to enhance product understanding for both customers and internal teams.
• Document all customer interactions, troubleshooting steps, and resolutions in a clear and structured manner.
• Educate customers on relevant product functionalities to help resolve issues effectively.
• Develop and deliver internal knowledge sessions and create solution documentation for recurring issues.
• Collaborate with Technical Support, Consulting, Engineering, Technical Operations, and Deliverability teams to ensure timely issue resolution.
• Provide regular updates to customers on the status of open support cases.
• Troubleshoot and resolve issues related to third-party software integrations.
• Work flexibly in a 24×7 rotational shift environment to ensure continuous support coverage.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.