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SANTA CLARA, Calif.–January 10, 2025– GlobalLogic Inc., a Hitachi Group Com...
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When we talk about Capital as part of the 3Cs driving the future of financial services, it’s not about what’s on the balance sheet. This is about value in motion, and how it’s created, distributed, and monetized in a landscape where traditional products and channels no longer define the rules.
In the first ‘C’ in our series, we explored the evolution of Code — that is, AI, cloud, and intelligent architecture — from backend plumbing to the strategic backbone for real-time decision-making, personalization, and scale.
But Code is only part of the equation.
To truly lead, financial services institutions are being challenged to evolve how they generate, distribute, and monetise value.
That brings us to Capital, which is becoming more fluid, embedded, and intelligent. From tokenized assets to platform-led lending, leading institutions are rethinking their business models to capture value where it’s being generated at the edge, in ecosystems, and through engineered experiences.
This shift isn’t theoretical. Reimagined Capital is how financial institutions are evolving their business models, products, and partnerships to better serve customers, expand market access, and monetize new forms of engagement. And we’re seeing it unfold across the financial landscape in real time.
Capital is being unbundled from legacy channels and rebuilt into modular, intelligent flows of value. And it’s primarily happening in four interconnected ways:
Platforms like Uber, Shopify, and Amazon aren’t just offering financial products; they’re making them invisible. Lending, payments, and insurance are embedded directly into customer journeys, blurring industry lines and shifting control of distribution.
Forward-looking incumbents are turning their infrastructure into scalable offerings. JPMorgan’s embedded treasury services, for example, make banking a product that can plug into any digital ecosystem, powering innovation without ceding trust.
Firms like BlackRock and Franklin Templeton are scaling tokenized fund models, with more than $2 billion in AUM as of late 2024, demonstrating the growing adoption of programmable securities that enable fractional access and real-time settlement. Capital is becoming more accessible, transparent, and responsive.
From personalized shopping feeds to rapid product launches, AI is transforming how financial products are recommended, priced, and serviced. These aren’t feature upgrades; they’re engineered experiences that deepen relationships and drive revenue.
This is Capital reimagined not as a product, but as a platform strategy.
Consider a B2B payments platform that needed to evolve beyond a monolithic architecture to keep pace with embedded finance demands. Shifting to a microservices-based, API-first model helped this company :
This wasn’t just a technical upgrade. It was a strategic pivot that unlocked new revenue pathways and positioned the company to participate in broader capital flows through partnerships, not just products.
To lead in this new era, financial institutions need a different mindset—one rooted in platform thinking, not product thinking.
Not “How do we sell more financial products?” But “How do we embed ourselves in daily financial decisions?”
Not “What features do we build?” But “How do we partner, distribute, and monetize through intelligent ecosystems?”
Winning institutions are building modular, intelligent businesses designed to deliver and capture value beyond the boundaries of their traditional channels. They’re using Code to power experiences, then layering on this Capital mindset that expands their reach, deepens engagement, and drives scalable growth.
None of this happens without engineering at the core.
That’s why our next post will explore the final pillar Change, and how FS leaders are engineering their organizations to continuously adapt, absorb disruption, and scale innovation with confidence. Stay tuned, and in the meantime:
> Learn more about the 3Cs of Financial Services
> Or get in touch and let’s discuss what’s next for you.