Technology Capabilities
Technology CapabilitiesThis code produces the following output that can be imported into the candidate trackin...
Discover how financial services integrations are transforming from standalone offerings...
VelocityAI combines advanced AI technologies with human expertise, helping businesses r...
SANTA CLARA, Calif.–January 10, 2025– GlobalLogic Inc., a Hitachi Group Com...
Engineering impactful customer interactions with AI & data-driven insights
A leading U.S. telecommunications provider sought to enhance customer experience by leveraging AI/ML-powered analytics. The company faced challenges with call handling inefficiencies, reactive customer support, and a lack of predictive insights. GlobalLogic developed an AI/ML-driven analytics platform, reducing customer care calls by 30%, optimizing call handling, and streamlining interactions with automated, data-driven solutions.
Challenge
The client aimed to enhance customer satisfaction and operational efficiency but faced key obstacles:
The client needed a solution that leveraged AI and data analytics to streamline operations, improve engagement, and enable proactive customer interactions.
Value Created
Impact
GlobalLogic’s AI-driven solution delivered measurable business results including:
Explore fresh thinking from GlobalLogic’s strategists and engineers
See allOpen Banking is shifting from a regulatory requirement to a growth platform. See how leading banks are using APIs, partnerships, and embedded finance to create new value.
Power a sustainable and secure energy future. Discover GlobalLogic's guide to responsible AI in grid modernization, covering predictive maintenance and risk management.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.
Hi there — how can I assist you today?
Explore our services, industries, career opportunities, and more.