Technology Capabilities
Technology CapabilitiesThis code produces the following output that can be imported into the candidate trackin...
Discover how financial services integrations are transforming from standalone offerings...
Strengthening GlobalLogic’s data and consulting capabilities and expanding footprint in...
The new infrastructure is the digital backbone of the Hagerstown plant, enhancing effic...
Opportunity
Our client’s contact centre was experiencing operational challenges across several areas, causing inefficiency in case management and poor customer experience.
Technology limitations made it difficult to cope with the varied contact sources (website, email, phone, Facebook, etc.). There were no automated processes for generating cases from these disparate sources.
Manual data handling led to incomplete data capture, causing significant rework.
Value created
GlobalLogic implemented Salesforce Service Cloud to help drive operational efficiency and focus on these business priorities:
Salesforce Knowledge was introduced for Agent support. Email to case and Social Studio were implemented for on-time responses to customers.
Impact
Leading U.S. retailer transforms operations with GlobalLogic's vendor allowance management system modernization, achieving 90% automation increase and 80% reduction in manual calculations through legacy system modernization and cloud migration.
Discover how HHAeXchange and GlobalLogic are transforming home healthcare with AI-driven innovation, scaling delivery, and smarter patient care.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.
Hi there — how can I assist you today?
Explore our services, industries, career opportunities, and more.