Clustering Analysis for Customer Audio Conversations in InsurTech

Insight categories: AI and MLBig Data & AnalyticsHealthcareTechnology

Clients interact with customer care representatives from the insurance industry every day. These recorded phone conversations are a valuable source of information for the kinds of questions consumers ask and what their preferences are when purchasing an insurance plan.

How can the insurance sector employ cluster analysis with its call data in order to better serve its clients? Learn how customer phone calls can be converted to a transcript, cleaned of unnecessary words, converted to a vectorized form, and modelled using KMeans and Word2Vec.

Authors

clustering analysis

Author

Dr. Param Jeet

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clustering analysis

Author

Sudhanshu Joshi

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