Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry

The insurance sector is facing increased claims, disruption from InsurTech companies, and changing client needs. Customers are coming to expect a superior experience in their dealings with insurance companies. When customers get frustrated by delays, they quickly change their policies.

Which technologies can insurance companies employ to boost customer retention? Learn the difference between Narrow and General AI, the challenges faced by the insurance industry, and how AI-based deep machine learning can provide solutions. In this whitepaper, you’ll also discover use cases for vehicle damage inspection, drone roof assessments, and acquiring new clients using chatbots.

Authors

Author

Utkarsh Shekhar

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Author

Sandeep Gill

Consultant

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AI and ML

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Senior Consultant

Senior Vice President & GM, Communication Services BU

Head of CEE Technology Office, Director

Volodymyr Trishyn

Senior Software Engineer

Viktor Klymenko

Consultant

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