職種概要
GPS Team
必要条件
- Responsible for providing employee support services to clients.
- Provides frontline support by responding to HR related employee inquiries received via the telephone and/or email.
- Provides self-service solutions for employees; designs and establishes a self-service portal or intranet to enable employees to have a single point of access to human resource related services.
- These services may include access to HR policies, programs and initiatives; payroll checks and benefits administration records; personal information updates; online employee communications content and allowing managers to conduct online performance appraisals. An Entry Professional (P1) applies broad theoretical job knowledge typically obtained through advanced education.
- May require the following proficiency: Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.
職務内容
As a Junior HR Advisor, you will serve as the first point of contact for employee HR inquiries submitted through Jira and other support channels. You will provide guidance on benefits, leave management, employee changes, offboarding, and HR policies while helping employees navigate HR processes and self-service tools. You will manage cases from initial intake through resolution, ensuring accurate, timely, and customer-focused support in line with agreed service levels.
Working closely with internal stakeholders and subject matter experts, you will resolve the majority of incoming requests and escalate more complex cases when appropriate. In addition, you will support HR processes across the EMEA region, contribute to process improvements, maintain HR documentation, and help ensure consistency and accuracy across HR operations. This role offers an excellent opportunity to develop broad HR knowledge within a collaborative Shared Services environment.
What you’ll bring
- At least 1 year of professional experience in a similar HR support, HR Operations, or HR Shared Services role
- Experience supporting HR processes across multiple European countries is preferred
- Strong written and verbal communication skills in English; additional language skills are an advantage
- Experience working with HR systems such as Workday, Oracle, Jira, or similar platforms
- Good knowledge of Microsoft Office applications, particularly Excel
- Excellent customer service, communication, and interpersonal skills
- Ability to assess employee needs, investigate issues, and provide effective resolutions
- Strong organizational skills with the ability to manage multiple priorities while meeting SLAs and deadlines
- Proactive mindset with a sense of ownership and continuous improvement focus
- Comfortable working in a diverse, multicultural, and fast-paced environment while maintaining accuracy and attention to detail
私たちが提供するもの
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
GlobalLogicについて
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
