職種概要
GlobalLogic Japan
必要条件
Required Skills
- 10+ years of total experience with a minimum of 6+ years in Salesforce Business Analysis across multi-cloud implementations, with extensive experience supporting clients in Japan
- Fluent in both English and Japanese, with proven ability to lead workshops, write documentation, and present to stakeholders in both languages
- Strong understanding of Salesforce platform capabilities including Sales Cloud, Service Cloud, Experience Cloud, and AppExchange solutions
- Strong understanding of CPQ processes
- Deep familiarity with Agile delivery models, Jira/Confluence usage, and global delivery coordination
- Experience working with cross-functional teams involving developers, architects, testers, and release manager
- Exposure to data migration, integration (REST/SOAP APIs), and third-party systems
- Strong analytical skills, business process modelling experience, and attention to detail
- Salesforce Certified Administrator and at least one Consultant-level Salesforce certification (Sales/Service Cloud)
- Excellent communication, stakeholder management, and interpersonal skills
Qualifications:
- Bachelor’s degree in computer science, Information Technology.
- Experience working with onshore/offshore delivery teams
- Experience with multi-org and multilingual Salesforce environments
- Working knowledge of Japanese regulatory or business process frameworks
Language Requirements:
- JLPT N1 or native Japanese speaker
- Excellent written and verbal communication skills in English and Japanese
職務内容
The “Bridge” (Stakeholder Management)
- Gap Analysis: You must analyze the gap between the client’s current (often manual) business processes and standard Salesforce functionality.
- Conflict Resolution: Japanese stakeholders often request heavy customization (localizing the UI to look like Excel). Your role is to push back and explain the benefits of “Standard over Custom” to ensure future scalability.
- Requirement Elicitation: Facilitating workshops with Department Heads to extract requirements that are often “implicit” in Japanese business culture and documenting them explicitly. Engage directly with business stakeholders, product owners, and client SMEs in both English and
- Japanese to gather, analyze, and translate business needs into well-documented functional and non-functional requirements
Consensus Building (Nemawashi) – Ensuring all departments are aligned for consensus before a final decision is made.
Technical Translation & Design
- Documentation: Creating bilingual documentation. This includes Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Process Flow Diagrams. Create and maintain detailed user stories, process maps, use cases, and acceptance criteria aligned with Salesforce best practices
- Solution Prototyping: Building “Wireframes” or “PoCs” (Proof of Concept) within a Sandbox environment to show Japanese users how their workflow translates into Salesforce objects and fields.
- Data Mapping: Mapping legacy data from Japanese systems into the Salesforce schema, ensuring double-byte character (Kanji/Kana) integrity.
Implementation & Enablement
- Agile Coordination: Acting as the liaison between the Japanese client and offshore development teams in India. You translate business needs into user stories. Act as a liaison between business and technical teams to ensure solution alignment and mutual understanding across multilingual and multicultural settings
- Lead and participate in requirements workshops, solution demonstrations and sprint reviews
- Support product backlog grooming, sprint planning, and prioritization in Agile/Scrum environments
- Provide guidance during system integration and user acceptance testing phases, including test case creation and defect triage
- Drive business process reengineering initiatives to maximize Salesforce platform capabilities and promote standardization
- User Acceptance Testing (UAT): Leading the UAT phase, defining test scenarios, and ensuring the Japanese end-users are comfortable with the new interface.
- Change Management: Developing training manuals and conducting “Train-the-Trainer” sessions to drive adoption in a market that is historically resistant to rapid software changes. Support change management, training, and user enablement in both Japanese and English
- Ensure compliance with regional regulatory requirements and enterprise governance standards
私たちが提供するもの
Exciting Projects: We focus on shaping, defining, and advising product strategy for digital transformation initiatives of our clients in Japan. Our customer list is full of fantastic global brands and leaders across industries who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill training.
Excellent Benefits: We provide our employees with competitive salaries, Workers’ Accident Compensation Insurance, Unemployment Insurance, Health Insurance, and Nursing Care Insurance, Employees’ Pension Insurance, Annual Health Check-up, Housing Allowance, Commuting Allowance, Family Allowance, Condolence Allowances ( covers Marriage, Wellness, Childbirth, and Death Allowances ), Natural Disaster Allowance, Annual performance bonuses, and Referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
GlobalLogicについて
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
