GlobalLogic is transforming tech support into a proactive, efficient, and customer-centric service using Generative AI
GlobalLogic has been recognized by ISG as a Leader in digital engineering services
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Offering engineering-led and focused tech support services powered by AI & GenAI solutions
We are focused on accelerating transition & innovation with high quality, optimized service delivery, enabling our clients to serve their customers through Next Gen Global Tech Support Centers.
Our capabilities
Platform Management and Tech Support Solutions
First class tech enablement for superior customer support and experience.
Our Work
Case studies
Discover how we’re engineering impact with clients around the world.
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Pioneering partnerships
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successful customer engagements
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reduction in average handle time (AHT)
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increase in first call resolution (FCR)
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FAQs
Your Platform Management & Tech Support questions, answered
Learn more about Platform Management & Tech Support at GlobalLogic.
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What areas of your overall platform can GlobalLogic improve?We have demonstrated, and can deliver, improvement in the following areas of your platform:
- Infrastructure, including physical servers and virtual/cloud infrastructure.
- Enterprise systems, including servers, networks, and applications.
- User facing products, including CX design, web, mobile, and desktop.
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Can GlobalLogic improve our T2/T3 support?Yes! Let GlobalLogic assist you in improving Escalation Management, Product Feature Configuration, Dedicated and Engineer-led support schemas.
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How does GlobalLogic partner with clients to improve customer support?We use three different approaches to partnering with our clients:
- GlobalLogic Digital Accelerators: tools to automate current services, enhancing accuracy and reducing turnaround time.
- GlobalLogic GenAI Workbench: designed for technical support representatives aimed at accelerating service delivery while elevating the quality of every customer offering.
- Partner Digital Accelerators: using established partnerships with industry-leading tools & platforms to elevate our service quality and enhance the customer experience.
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How does GlobalLogic use GenAI to improve the technical support experience?GlobalLogic creates Technical Solutions that introduce AI/Gen AI aided tools & accelerators focused on improving a technical support representative’s productivity and reducing case handling time. This improves both the customer and the support representative’s experience.
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