Design Operations Scrum Master IRC275986

Description

Job Summary

 

The Design Operations Scrum Master is a critical part of company’s Product Design group, aiding in our never-ending mission to deliver the simplest and most frictionless user experience possible, one that enables all customers to achieve maximum productivity while maintaining safe and secure access. The Design Operations Scrum Master is responsible for streamlining and optimizing the design process within the Company, supporting each Product Design Team Lead in optimizing design processes and improving inter- and intra-team collaboration across multiple product teams, ultimately ensuring efficient design workflows, optimal resource allocation and consistent quality of delivery.

Requirements

Qualifications

 

• A Bachelor’s Degree and 5+ years of professional experience as Scrum Master, Agile Coach, Creative or Design Operations Manager or Specialist, or similar role is required
• Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification
• Demonstrable professional experience in Agile (Scrum, Kanban, SAFe, etc.). with recent examples to highlight that demonstrate mastery of Agile principles and practices
• Experience working in cross-functional teams employing Agile methodologies, including rapid design iteration, prototyping, writing user stories and an expert in Agile project management tools such as Jira and Confluence
• Well-versed in UX and passionate about user advocacy
• Ability to take direction and guidance well, ask for feedback early and often, and collaborate with Product Management, Engineering and Design team members to meet deadlines
• A good listener who can build trust with others, with excellent written and verbal interpersonal, communication, facilitation, negotiation and presentation skills
• Excellent planning, organization, and time management skills
• Expert problem solving skills with a consistent willingness to go above and beyond to support teams in delivering quality work on-time
• Comfortable working both independently and collaboratively in a team environment
• Adaptable and calm under pressure, able to pivot plans and priorities as needed
• Strong commitment to embracing and leveraging AI tools for daily tasks to improve efficiency
• Health care and enterprise software experience preferred
• English fluency, both verbal and written

Job responsibilities

Duties and Responsibilities

 

• Establish and manage your agile team ceremonies, supporting multiple Product Design Team Leads to standardize design processes
• Design and optimize scalable processes that can be institutionalized across distributed design teams
• Continually remove impediments, enabling the team to work efficiently and focus on the highest priority work
• Identify and escalate risks and capacity challenges to the Product Design Team Lead and Product Manager, offering innovative solutions
• Identify and prioritize opportunities across the design organization to become more collaborative, unified, efficient and effective
• Adapt and mature the design team’s agile methodology, coaching team members on Agile principles and practices
• Build and analyze agile reports, providing critical insight to the team
• Support designer resource forecasting and capacity planning, including ownership of velocity tracking and resource utilization
• Monitor current and upcoming sprint timelines and workflows to proactively identify roadblocks, raise escalations, and help keep design work on track
• Understand business requirements and ensure that all UX and UI design deliverables effectively meet those, incorporating acceptance criteria and risk mitigation best practices
• Collaborate and effectively communicate closely with cross-functional stakeholders – Product Design, Product Management and Engineering counterparts – throughout the entire product life cycle, building strong working relationships that ensure key decisions incorporate design and user-centric considerations
• Maintain and improve team documentation, including document templates, onboarding guides and process playbooks, to support clarity and efficiency
• Drive projects to completion with minimal supervision, meeting deadlines, delivering on requirements, supporting development and communicating issues early on to mitigate risks
• Continually seek out and stay abreast of new and evolving Agile/Scrum best practices and standards, building and delivering training and educational content on best practices, tools and methods
• Other duties as assigned and required

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.