Quality Assurance Lead IRC286776

Description

Quality Assurance leader is responsible for overseeing and improving the quality management processes of HITL wofkflows. This role involves developing and implementing quality control procedures, managing quality assurance teams, and ensuring compliance with industry standards and workflow requirements. The Quality Assurance leader will work closely with various departments to drive quality improvements, address quality issues, and maintain high standards of product or service excellence.

Requirements

• Overall 7+ years of experience with a minimum of 2 years of experience in quality management for data annotation or human evaluation workflows.
• Must be a Six-Sigma Green belt certified, Black belt preferred.
• Candidates with certifications in project management will be preferred.
• Proven track record of managing quality assurance and control processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in quality management systems and tools.
• Strong leadership and team management skills, with experience in leading quality teams and driving a culture of quality within the organization.
• Ability to mentor and train team members on quality standards and best practices.
• Experience in managing customer complaints and driving improvements based on customer feedback.
• Strong project management skills, including the ability to plan, execute, and oversee quality improvement projects.
• Ability to manage multiple priorities and deliver results within specified timeframes.

Job responsibilities

• Will assist the delivery team in overseeing and implementing quality assurance processes, ensuring that our products and services meet all necessary requirements. This role is crucial for maintaining our company’s reputation for high-quality products and services.
• Assist in the development, implementation, and management of quality control systems. Monitor and analyze quality performance.
• Identify areas for process improvement, conduct root cause analysis, and implement corrective actions.
• Train staff on quality assurance procedures and best practices.
• Maintain detailed documentation of quality activities, findings, and corrective actions.
• Manage customer complaints and feedback, working to resolve issues promptly and efficiently.
• Work closely with other departments to integrate quality standards across the company.
• Prepare and present reports on quality metrics, performance, and improvement initiatives to internal management and clients.
• Collaborate with internal and external stakeholders , to understand their needs and implement strategies as required

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.