Technical Support Engineer (ComputeEngine) IRC270636

Description

GlobalLogic seeking a Product Support Engineer – Compute to join our dynamic support team. In this role, you will provide advanced technical assistance to customers and internal stakeholders, focusing on compute services and related infrastructure. You’ll leverage your deep technical expertise in compute, networking, and system administration to troubleshoot complex issues, drive root cause analysis, and ensure high-quality customer experiences.

Requirements

• 2+ years of experience in technical support, cloud operations, or system administration roles.
• Strong understanding of virtualization, operating systems, performance tuning, and compute resource management.
• Hands-on experience with Compute Engine, IAM, VPC networking, firewalls, load balancing, and storage services.
• Proficiency in Linux administration (RHEL, CentOS, Ubuntu). Windows Server experience is a plus.
• Familiarity with cloud security principles, IAM, and data protection best practices.
• Strong grasp of TCP/IP, DNS, routing, load balancing, and troubleshooting network connectivity issues.
• Proficiency in scripting languages and automation tools for deployment, monitoring, and support tasks.
• Understanding of HTTP/HTTPS, REST APIs, and SSL/TLS for troubleshooting web-related issues.
• Excellent problem-solving, analytical, and communication skills with a strong customer focus.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

Job responsibilities

• Provide technical support for Compute services (Compute Engine, IAM, Networking, Storage, and related components).
• Troubleshoot and resolve complex issues related to virtualization, performance, networking, and system administration.
• Analyze logs, performance metrics, and system configurations to identify and resolve compute and networking issues.
• Collaborate with internal teams, including engineering and product management, to escalate and resolve product-related issues.
• Implement and guide customers on security best practices for compute environments, including IAM, access control, and vulnerability
• management.
• Automate repetitive tasks and improve operational efficiency through scripting (Bash, Python, PowerShell) and automation tools (Terraform, Ansible, Jenkins, Cloud Build).
• Monitor systems using observability and logging tools to proactively detect and address performance or reliability issues.
• Maintain documentation of troubleshooting steps, knowledge base articles, and best practices.
• Communicate effectively with technical and non-technical stakeholders to ensure timely and clear updates on issue resolution.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.