Program Manager IRC275718

Description

Our customer (originally the Minnesota Mining and Manufacturing Company) is an American multinational conglomerate operating in the fields of industry, worker safety, and consumer goods. Based in the Saint Paul suburb of Maplewood, the company produces over 60,000 products, including adhesives, abrasives, laminates, passive fire protection, personal protective equipment, window films, paint protection film, electrical, electronic connecting, insulating materials, car-care products, electronic circuits, and optical films.

Requirements

We are seeking an experienced and strategic Program Manager to lead one of our key client accounts. This role requires strong leadership, financial acumen, and the ability to drive business growth while ensuring operational excellence. The Program Manager will oversee a large-scale account with 70+ FTEs, manage client relationships at the top management level, and be directly responsible for financial performance, strategic account development, and long-term partnership success.

The ideal candidate has a proven track record of managing complex IT programs, strong business development skills, and the ability to align delivery with both client and company objectives.

Job responsibilities

Account Management & Client Engagement

• Serve as the primary point of contact for the client’s executive stakeholders.
• Build and maintain trusted long-term relationships, ensuring client satisfaction and business continuity.
• Anticipate client needs and proactively address challenges and opportunities.

Program Leadership

• Lead and manage delivery across a distributed team of 70+ FTEs, ensuring high-quality execution.
• Oversee program governance, reporting, and performance tracking.
• Drive continuous improvement in delivery processes, tools, and methodologies.

Financial Management

• Own the financial performance of the account, including budgeting, forecasting, P&L management, and margin optimization.
• Ensure contract compliance and accurate financial reporting.
• Identify cost-saving and efficiency opportunities.

Strategic Business Development

• Develop and execute long-term account growth strategies in alignment with company objectives.
• Drive pre-sales activities, including proposal preparation, solution design, and client presentations.
• Identify cross-sell and upsell opportunities to expand the scope of services.

Contracts & Compliance

• Lead contract negotiations and ensure compliance with agreed terms and conditions.
• Manage risks, SLAs, and escalations effectively.
• Ensure alignment with legal and regulatory requirements.

Leadership & Team Development

• Mentor and guide delivery managers, project managers, and team leads.
• Foster a high-performance culture, ensuring talent retention and career growth of team members.
• Promote collaboration across delivery, sales, finance, and operations.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.