Broadband Support Engineer IRC264723

Description

• Proven track record in troubleshooting and configuring a wide range of network equipment in complex network environments.
• Possesses in-depth knowledge of routing protocols, network security, and industry best practices.
• Adept at quickly identifying and resolving network issues to ensure optimal network performance and uptime.
• This is an excellent career opportunity for a professional with an impressive support background and great interpersonal skills.
• Product evaluation, Testing and troubleshooting of future and planned features and products in the Home products area, including Wi-Fi products and tools, smart home products, network performance measurement and improvement tools
• Provide clear technical resolutions and recommendations as applicable to alleviate customer issues and improve customer experience.

Requirements

• Converse with a data-first mentality while playing the customer’s advocate
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform.
• Strong understanding of the in-home Wi-Fi network protocols, technologies, challenges, and optimization opportunities
• Strong expertise in IP protocols, security protocols, router equipment, and Technologies
• Understanding/evaluating business needs and requirements to provide testing support, prototyping, and documenting results.
• Well-versed in 4G/5G Wireless Networks, possesses a thorough understanding of the architecture of RAN, small cell, RF, Core, spectrum, 5G NSA, 

Job responsibilities

• Hands-on experience with traffic packet capture tools and analysis thereof using Wireshark and tcpdump
• Preferred experience with WIFI analyzer tools: Hardware (NetAlly, Acrylic, etc.) and/or Software-based tools (iOS/Android WIFI Analyzers)
• Strong analytical and troubleshooting skills, with a focus on the quality of service
• Tier1/Tier2/Tier-3 support, Core Customer Support experience for the resolution of issues, outages/service impairments
• Analyze logs from customer devices and equipment, including but not limited to Mobile devices/set-top boxes, router/extender equipment, to correlate and isolate issues
• Investigate Customer complaints, analyze suggestions.
• Provide on-the-spot solutions or offline solutions
• Proficient in Splunk & JIRA for the developer teams for resolution
• Bachelor’s in Electrical Engineering, Computer Science, Math, Statistics, etc.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.