Global Delivery Partner IRC278264

Description

As a Global Delivery Partner based in our London office, you will be the senior delivery leader responsible for the holistic success and execution of a strategic client portfolio. You will operate in a seamless “two-in-a-box” partnership with the Global Sales Lead/Client Partner and an offshore Engineering leader, who is responsible for the delivery organisation and its operational excellence.
Your role is to act as a trusted delivery partner to senior client executives on all aspects of delivery. You will focus on strengthening client relationships through delivery excellence, ensuring the client’s vision is translated into tangible business outcomes delivered by a globally distributed team.

Requirements

• Develop a deep understanding of the client’s business strategy and priorities to ensure alignment of operational goals.
• Act as the primary delivery point of escalation for the client, managing senior stakeholders and navigating complex multi-vendor environments.
• Become a trusted advisor to senior client stakeholders by ensuring the highest quality of engagement and providing the best delivery outcomes for the client.
• Work in partnership with the Client Partner for supporting growth objectives
• Take ultimate accountability for global delivery execution and assurance, ensuring successful delivery across the entire portfolio.
• Provide strategic oversight for large-scale digital transformation programs, acting as the central point for coordination of activities across geos to ensure seamless collaboration.
• Liaise with internal teams, including Product Team Leads to align on roadmaps, Global Expert Groups to leverage specialized knowledge, and the Transition Office to ensure smooth onboarding of new services.
• Establish and manage a robust governance framework for the portfolio, tracking performance against all contractual obligations, KPIs, and SLAs.
• Implement a proactive risk management framework to identify, assess, and mitigate risks to delivery and client satisfaction.
• Drive Client Satisfaction by championing continuous improvement and presenting the value of productivity gains from automation and AI adoption.

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Job responsibilities

• 15+ years of experience in managing Digital Engineering or IT Consulting services for one or more global clients with distributed delivery.
• You will have successfully led large, complex client portfolios supported by global teams in excess of 300 people.
• Strong, demonstrable experience in multi-country client management.
• Extensive experience overseeing complex transformation programs, including those with challenging knowledge transitions and incumbent vendors. Strong understanding of Organisational Change Management.
• An expert in global delivery coordination and governance, with deep experience in financial, resource, and risk management.
• Ability to grasp the “big picture” while also diving into details as required, allowing you to be relevant and credible with C-suite executives.
• You are a highly motivated, professional, and collaborative self-starter with excellent communication and stakeholder management skills, capable of influencing both clients and internal teams.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.