IT Operations Manager IRC292685

Description

support project 

Requirements

Job Title: Operations Manager – Telecom Migration Project
Location: Hyderbad 
Experience: 10–15 Years
Industry: Telecom / Data Migration / IT Services
Role Overview:

We are looking for an experienced Operations Manager to lead end-to-end operations for a large-scale Telecom/Data Migration program. The role involves managing 24×7 support operations, ensuring SLA adherence, driving governance, and enabling seamless migration execution through strong coordination and operational excellence.

Job responsibilities

Key Responsibilities:
Operations & Delivery Management
Own and manage end-to-end operations for telecom/data migration programs
Ensure SLA compliance and sign-offs with consistent service delivery
Establish and drive a robust operations framework for 24×7 support
Monitor and improve operational KPIs, efficiency, and service quality
Governance & Reporting
Define and execute governance models, including stakeholder communication cadence
Provide daily/weekly/monthly reporting on project health, risks, and performance
Drive process alignment and compliance across teams
Team & Capability Management
Manage team capacity planning, resource allocation, and utilization
Oversee shift roster planning for 24×7 operations
Lead people management, including performance, engagement, and retention
Identify knowledge gaps and drive structured training plans
Migration & Coordination
Drive conversion/migration coordination across cross-functional teams
Ensure seamless execution of migration activities with minimal business disruption
Collaborate with engineering, QA, and business teams for issue resolution
Access & Knowledge Management
Govern access management ensuring compliance and security standards
Ensure proper documentation and knowledge management practices
Conduct retrospectives and drive continuous improvement initiatives
Required Skills & Qualifications:
Strong experience in Telecom or Data Migration projects
Proven expertise in Operations Management & Support (24×7 environments)
Solid understanding of Microservices Architecture
Hands-on experience in Governance, SLA management, and Reporting
ITIL Certified (mandatory or preferred)
Experience in process alignment, operational frameworks, and service delivery models
Strong exposure to capacity planning, shift management, and training programs
Soft Skills:
Excellent communication and stakeholder management skills
Strong people management and leadership capabilities
Ability to work in a high-pressure, fast-paced environment
Strong problem-solving and decision-making skills
Additional Requirements:
Proven experience in production support environments
Willingness to work in 24×7 shift-based model
Experience managing large, cross-functional teams

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.