Mobile Sustaining Engineers Jr IRC282765

Description

The customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity.

The goal is to create a SaaS product from the ground up in a public cloud framework.

Requirements

• 1- 2 years of software engineering experience or sustaining team, or advanced help desk experience.
• Strong development and debugging skills.
• Experience with Visual C++, Windows and/or Win32 APIs.
• Experience with MacOS, WindowsOS and/or Linux. Willingness to learn the various operating systems.
• Experience with one or more of the programming languages utilized in the MAM solution: Java, Swift, Kotlin, C++. Willingness to learn and be exposed to other programming languages.
• Proven troubleshooting skills with the ability to work well in a dynamic, fast-paced environment with high expectations.
• Experience with the full software development lifecycle.
• Excellent written and verbal communication skills, and the ability to interact well with both internal teams and external customers and partners.
• Minimum of a Bachelor’s degree in Computer Science, related degree.
• Advanced English communication skills.
• Willingness to work in a hybrid scheme in Guadalajara, Mexico.

Job responsibilities

Investigate and troubleshoot customer issues in Mobile Access Management features in the areas of security, authentication, mobile access and mobile healthcare workflow enablement. Our mobile products are used by thousands of clinicians all over the world.

The Sustaining Engineer is responsible for customer support escalations and the development of solutions for reported defects and security vulnerabilities in areas including clinician authentication, single-sign on and third party integrations to help ensure continued success with our product.

• Assist QA in qualifying new vendor releases, including APIs, to determine ongoing compatibility with MAM.
• Working in a scrum/Kanban team model, be responsible for analyzing possible solutions, scoping, planning, and delivering fixes.
• Work with Mobile team managers and other technical leads to prioritize work and improve sustaining process.
• Design and code unit and automated tests that allow manual testing to focus on high-risk areas.
• Design, code and test mobile, client or server-side components in Java, Swift, Kotlin, C++ that help improve our customer experience.

 

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.