Product Experience Specialist IRC272557

Description

Senior UX/Product Designer – Strategic Experience Lead

We’re looking for a seasoned UX/Product Designer to co-own product vision with product and tech leadership, shaping unified, service-level experiences across our fintech ecosystem. You’ll translate business goals into outcome-driven roadmaps, lead continuous discovery, and deliver scalable design systems that connect strategy, user needs, and technology.

You’ll run research cycles, synthesize insights, and design adaptive, cross-platform workflows—validating with real-world data and ensuring high-quality delivery with engineering. This role demands expertise in enterprise-scale SaaS, fintech domains, and emerging AI-driven experiences, plus strong stakeholder engagement and storytelling skills.

Requirements

Product Design Specialist / Product Experience Specialist

Position Summary
We are looking for a Product experience specialist to drive the end-to-end experience of products or feature sets, balancing strategic thinking with deep design expertise. This role aligns user needs with business goals, ensures experience consistency, and elevates product quality.
Grounded in UX best practices, aligns teams around user insights, and scales design solutions—while also guiding peers and shaping future design strategy.

Key Areas of Responsibility
• Own design strategy for complex, cross-product initiatives, balancing near-term delivery with long-term vision.
• Drive end-to-end accountability in design from research and problem framing to final user experience and continuous improvement.
• Lead collaborative design planning across squads and tribes to align UX priorities with technical and business roadmaps.
• Facilitate cross-team alignment to unify experiences and ensure consistency across the entire product ecosystem.
• Evangelize a research-first culture by embedding user insight into decision-making at every product stage.
• Drive maturity of design practices through operationalized processes, research repositories, documentation, and feedback loops.
• Work closely with product managers and engineering leads to translate user requirements and design specifications into shippable products.

Job responsibilities

Product Strategy, Vision, and Planning
• Co-own product vision with product and tech leads by applying design-led opportunity mapping, journey modeling, and strategic foresight to shape holistic, service-level experiences.
• Translate business OKRs into outcome-driven roadmaps and experience KPIs; lead long-term concept validation through design sprints and storytelling.

Customer Experience Research, Insights, and Execution
• Run regular research cycles using tools like usability tests, insight dashboards, and analytics to support continuous discovery.
• Turn insights into opportunity backlogs and design hypotheses that shape product strategy and test plans.
• Share insights across teams and lead sense-making sessions to keep user needs central to prioritization.
• Combine analytics, sentiment data, longitudinal studies, and ethnographic research to build rich insight pipelines.

Product Design and Development
• Deliver scalable feature frameworks and modular UX patterns to support long-term growth.
• Build unified, cross-platform experiences by designing workflows that connect visual design, service logic, and system capabilities
• Design interaction models based on real user behavior, incorporating AI and adaptive UX patterns.
• Validate designs at scale using A/B testing, usage analytics, and production data.
• Set UX quality benchmarks with metrics like task success, time on task, and friction scores.
• Partner with engineering to optimize handoff, maintain component libraries, and ensure high-quality delivery.

Basic Qualifications

• 6-10 years of UX/product design experience; 3–5 years in senior roles with increasing influence over strategic and cross-product work.
• Bachelor’s or Master’s in Design, HCI, Psychology, or related disciplines; strong preference for premier institutions (e.g., NID, IIT).
• Proven experience in finance, banking, or fintech environments. designing for domains like payments, lending, investments, or B2B financial tools.
• Demonstrated success designing for enterprise-scale SaaS and multi-tenant platforms.
• Advanced expertise in Figma, FigJam, Miro, Adobe CC, interactive prototyping, and design system tooling.
• Skilled in integrating qualitative insights and quantitative signals
• Proven experience leading or maintaining design systems across federated product teams.
• Expert across the full product lifecycle, with advanced use of design and research tools and strategic application of AI in experience design.
• Deep experience with Lean UX, proficient in Agile frameworks, workflows, and team collaboration models.
• Strong facilitation, stakeholder engagement, and storytelling skills—comfortable presenting to C-level audiences.
• Understanding of front-end technologies (HTML, CSS, React), data visualization, and accessibility standards.
• Stay abreast of emerging technologies and trends, particularly in AI-driven product experiences, personalized user journeys, and innovative interaction paradigms.

 

 

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.