Product Support Engineer (NAC & SharePoint) IRC270221

Description

GlobalLogic is looking for a Customer Support Engineer with over 3 years of experience in a customer-facing technical support role, particularly within the Microsoft ecosystem. The ideal candidate will have handson experience with Automation Cloud, SharePoint (On-Prem & Online), PowerShell scripting, and SQL Server, coupled with excellent troubleshooting and communication skills. This role requires a proactive individual who can diagnose complex issues, support automation workflows, and deliver a world-class support experience to our customers.

Requirements

• 3+ years in a technical support role, ideally supporting enterprise customers.
• Hands-on experience with: Automation Cloud, Office 365, SharePoint On-Prem and Online, PowerShell scripting, SQL Server / SSMS
• Solid understanding of SharePoint architecture, permissions, content databases, and site collections.
• Proficient in diagnosing and resolving platform, workflow, and integration issues.
• Experience working with logs (ULS/Event Viewer) and interpreting system behavior.
• Strong written and verbal communication skills, with a customer-first mindset.
• Ability to manage multiple cases simultaneously with attention to detail and urgency.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

Job responsibilities

• Deliver Tier 1/2 technical support for Automation Cloud, for Office 365, and SharePoint environments.
• Troubleshoot and resolve issues across: SharePoint On-Prem (2010/2013/2016/2019/SPSE) and SharePoint Online, Workflows and Forms (Cloud and On-Prem)
• SharePoint permissions, storage, configuration, and performance.
• Analyze ULS logs, Event Viewer logs, and browser developer tools to identify root causes.
• Utilize PowerShell scripts to automate diagnostics, data collection, and admin tasks.
• Use SSMS to run queries and review workflow-related data for troubleshooting.
• Provide guidance on SharePoint migrations, governance, and best practices.
• Assist with Power Automate flow configurations and integrations.
• Collaborate with internal engineering and product teams on complex escalations.
• Document resolutions and contribute to internal knowledge bases and customer-facing articles.
• Communicate professionally with customers through email, ticketing systems and remote support sessions.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.