Senior Engineer, Product Support (Commerce) IRC249730

Description

GlobalLogic is looking for talented PHP developers with Magento expertise who are open to transitioning into Product Support Engineer roles. This is an excellent opportunity for technically strong individuals to apply their development background in a client-facing, solution-oriented support environment.

Requirements

• Minimum 5 years of experience in an enterprise software or cloud-based support environment.
• Strong understanding of modern web technologies and their interactions, including Linux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN, Magento, and SSL.
• Proven experience in troubleshooting web applications and identifying performance bottlenecks.
• Ability to analyze system logs and other diagnostic outputs to assist infrastructure and application teams with root cause analysis.
• Proficiency with the Linux command line for system-level troubleshooting and operations.
• Solid experience with relational databases, particularly MySQL, including writing and optimizing database queries.
• Familiarity with scripting and programming languages such as PHP, Node.js, Perl, Java, and Python.
• Prior experience or understanding of Adobe Commerce (Magento) or other eCommerce platforms in roles such as support, site development, or QA.
• Strong organizational and time management skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent problem-solving skills with a methodical approach to resolving technical issues.
• Flexible and adaptable to change in a dynamic and evolving environment.
• Strong verbal and written communication skills in English, with the ability to communicate complex technical concepts clearly and effectively.

Job responsibilities

• Conduct knowledge transfer sessions to proactively reduce the frequency and severity of critical issues within Adobe platforms.
• Lead the resolution of complex technical issues by collaborating with application stakeholders, development teams, and business operations.
• Assess and provide input on upcoming technologies, product upgrades, and new feature releases.
• Coordinate with engineering teams to escalate, prioritize, and address high-impact issues.
• Share best practices and technical guidance with team members to enhance support quality and efficiency; contribute knowledge articles to internal documentation.
• Translate business requirements into actionable product enhancements in collaboration with product management.
• Deliver both technical and business-oriented solutions to help customers maximize the value of Adobe products.
• Demonstrate strong organizational skills, with the ability to prioritize, manage multiple tasks, and drive projects across cross-functional teams.
• Perform performance tuning, optimization, and debugging of customer-specific code to ensure system efficiency and reliability.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.