Team Lead- BPO/IT IRC250882

Description

We are seeking a highly motivated and experienced Team Lead with a strong BPO/IT  International background to join our team. The ideal candidate will possess a minimum of 5 years of overall experience within the BPO or IT sector, along with at least 3 years of proven experience in effectively managing and leading teams.

Requirements

● Any Graduate or equivalent; Masters degree a plus.
● At least 2 years of leadership and management experience, with a proven track record of success
● Very strong expertise in Excel, powerpoint, Sheets/Docs
● Experience in process training design and delivery
● Experience and interest in curriculum development and management
● Excellent written and verbal communication skills, including public speaking

Attention to detail a must.

● Quick learner with proven ability to lead and develop a team.
● Creative problem-solving and analysis skill.
● Desired experience in planning, strategising and managing a project independantly.
● Experience in Client communication would be an added advantage
● Candidate should be ready to completely Work from Office and should be open to work in Shifts

 

 

Job responsibilities

• Assist Sr leads / AM’s to carry out their day to day functioning
• Lead a team of specialists working on data entry initiatives
• Build team structure, recognize leadership potential, and develop enhanced skill sets within the team.
• Deliver new transit data in a timely manner to the highest possible quality standard
• Design and optimize existing processes, to ensure we optimize for efficiency and quality of output, and provide ongoing feedback on tools
• Provide regular reports on growth and performance of the department, and develop metrics to measure this growth.
• Training curriculum development and delivery for the teams within the Gurgaon office.
• Coordinate effectively with other Team Leads across Content Sourcing team
• Manage projects as needed.
• Assist in the evaluation of candidates

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.