Technical Program Manager IRC290846

Description

We are seeking a Technical Program Manager (TPM) to serve as the strategic driver for our most critical platform evolution initiatives. As we move into our next phase of growth, you will lead the charge in Stack Modernization and Modularization, ensuring our architecture can support massive scale while remaining agile.
You aren’t just a “task tracker”; you are the connective tissue between Cloud Infrastructure, Architecture, Software Engineering, and Customer Support. You will take highly technical, often ambiguous infrastructure goals and translate them into executable roadmaps that provide clear value to the business and our customers.

Requirements

• Experience: 5+ years of TPM experience, with at least 2 years focused on Infrastructure, Platform, or Cloud Engineering programs.
• Technical Literacy: Strong understanding of distributed systems, enterprise saas, and cloud-native technologies.
• AI Fluency & Augmented Productivity: Proactive in leveraging AI or automation tools (e.g., LLMs for documentation synthesis, automated reporting, etc.) to accelerate program delivery and improve personal and team efficiency.
• Specific Tooling: Experience with Orkes (Netflix Conductor) a plus, tools used in layered architectures or similar orchestration/data-caching layers is a significant plus.
• Education: Bachelor’s degree or a related experience

The “TPM Mindset”:

• Directive: You aren’t afraid to make a call when teams are stuck.
• Agile: You maintain a lean and focused operational model, valuing outcomes and team velocity over process for process’s sake, and are always willing to pivot your approach to solve for the fastest path to value.
• Technical: You are technically curious and interested in understanding the details of engineering solutions, so you can solve related problems.
• Supportive: You view your success through the efficiency of the teams you support.
• Organizational Prowess: Ability to manage programs spanning 2+ engineering pods and multiple non-engineering departments (Sales, Support, Marketing).
• Continuous Methodological Evolution: Demonstrated “growth mindset” with a proven willingness to pivot approaches and adopt new methods or internal tools as the organizational scale and technical landscape evolve.
• Operational Innovation: A track record of not just following a playbook, but actively looking for ways to “automate the boring stuff,” reducing manual overhead for both yourself and the engineering teams you support.

Job responsibilities

Core Responsibilities

1. Platform Evolution & Architecture Modernization

• Drive Modularization Initiatives: Lead the cross-functional effort to modularize our monolithic components, ensuring minimal disruption to ongoing feature development.
• Infrastructure Roadmap Execution: Partner closely with Infrastructure and Architecture teams to roll out stack modernization projects, including the implementation of workflow orchestration and caching layers (e.g., Orkes).
• Lifecycle Management: Own the program lifecycle from “Strategy Inception” to “Production Launch,” ensuring that technical debt is addressed as a first-class citizen alongside new platform capabilities. Will be key to manage phased rollouts and stakeholder alignment.
  Scalability & Reliability: Coordinate initiatives specifically designed to increase platform throughput and reliability for our largest enterprise customers.

2. Program Governance & Operational Excellence

• Bias for Action & Operational Ownership: Exhibit a relentless drive to “get things done” by taking end-to-end ownership of program outcomes; you don’t wait for permission or guidance to resolve blockers, bridge communication gaps, or move a project from concept to implementation in the face of ambiguity. Don’t be afraid to make decisions and correct course when necessary all in service of quality & efficient solutions delivery.
• Strategic Reporting: Author and distribute high-fidelity status updates, risk assessments, and KPIs. You will be responsible for ensuring PED leadership has a clear view of infrastructure health and program velocity.
• Dependency Mapping: Proactively identify and resolve dependencies among delivery teams.

3. Stakeholder Bridge & Communication

• Technical Translation: Act as the primary interface & key liaison between deep-backend engineering teams and product engineering teams. Also important to be able to communicate with non-technical stakeholders in Customer Support.
• Ambiguity Resolution: Identify misalignment or ambiguity in requirements across engineering teams and drive to a “Directive” resolution to keep programs moving.
• Support Readiness: Ensure Customer Support teams are fully enabled and prepared for customer-impacting changes.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.