Description
Job Description
Associate lead should be able to handle team members
Deliver SLA along with excellent reporting metrics
Excellent communication skills along with Contextual understanding
Conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.
Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.
Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.
Required Interpersonal skills like – Behavioral, Confidence, Positive approach/attitude towards team or situations.
Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.
Should have knowledge of handling sensitive situations and decision making
Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Job Responsibilities
Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
Maintain, create and check the daily process reports
Check the daily tasks and prioritize as per requirements
Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
Perform quality audits and share quality feedback
Requirements
Job Description
Associate lead should be able to handle team members
Deliver SLA along with excellent reporting metrics
Excellent communication skills along with Contextual understanding
Conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.
Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.
Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.
Required Interpersonal skills like – Behavioral, Confidence, Positive approach/attitude towards team or situations.
Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.
Should have knowledge of handling sensitive situations and decision making
Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Job Responsibilities
Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
Maintain, create and check the daily process reports
Check the daily tasks and prioritize as per requirements
Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
Perform quality audits and share quality feedback
Job responsibilities
Job Description
Associate lead should be able to handle team members
Deliver SLA along with excellent reporting metrics
Excellent communication skills along with Contextual understanding
Conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.
Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.
Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.
Required Interpersonal skills like – Behavioral, Confidence, Positive approach/attitude towards team or situations.
Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.
Should have knowledge of handling sensitive situations and decision making
Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Job Responsibilities
Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
Maintain, create and check the daily process reports
Check the daily tasks and prioritize as per requirements
Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
Perform quality audits and share quality feedback
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
