Description
- You are a person who loves watching tables, reviewing that everything works.
- You were a spider in your previous life and you hate it when some thread does not work.}
- You love finding any issues in the system and drilling in the issues as far as you can.
- You enjoy working in untypical hours. [ Night shifts ] [ Early morning shifts ]
- You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
- Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.
Requirements
– At least 1-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.)
– Good English language skills (at least intermediate spoken and written level)
– Systems administration,
– Networking understanding
– Monitoring tools and principles
– Experience working with Kibana/Grafana and Datadog tools
Jira ticketing and issue investigating practical knowledge
Good to have:
– Automation scripting, and tech support skills
– Cloud computing
– Web applications and servers architecture understanding,
– HTTP, REST API
We are looking for candidates with issue triage and troubleshooting experience, ideally in media domain
Communication with internal users
Strong English
Job responsibilities
Regular Schedule
Tue, Thu, Fri, Sat
12:00 – 20:00 (13:00 – 21:00, Ukrainian Winter Time)
Replacements:
16:30 – 00:00 (+1 hour during Ukrainian Winter Time) – coverage for the Argentina team.
08:00 – 16:30 (+1 hour during Ukrainian Winter Time) – coverage for the Ukraine team.
Training during the first month:
Monday to Friday from 8:00 to 16:00 (plus 1 hour during Ukrainian Winter Time)
This is the main shift schedule. But it changes when someone is going on vacation or sick leave, then he/she backs up their position, which is why the shifts are not permanent
Sometimes he starts at 4 pm, sometimes he starts at 8 am
This can happen 1 week in a month.
During your shift you will be responsible for monitoring in not regular workin hours [ could be shifted 8-12 hours on weekends and in night time ]
– Content streaming tools for any issues.
– Content delivery tools for any transcoding issues
– 3-d vendor tools or integration work seamlessly
– Review content and provide your feedback on the content you watched while you have not activities on the board monitoring.
What we offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
