Description
Hiring for Service Now Admin
Hybrid Mode
Exp- 6 to 8 years
Requirements
responsible for managing, configuring, and maintaining the ServiceNow platform to support IT service management (ITSM) and business processes. This role ensures the platform runs smoothly, meets organizational needs, and follows best practices.
- Hands-on experience with ServiceNow administration
Strong understanding of ITSM processes
Knowledge of JavaScript, HTML, and CSS (basic scripting required)
Experience with workflows, catalog items, and form customization
Familiarity with CMDB and asset management
Good problem-solving and analytical skills
Strong communication and teamwork abilities - ServiceNow Platform
ITSM modules (Incident, Change, Problem)
JavaScript, Glide API
REST/SOAP APIs
Reporting & dashboards
Job responsibilities
- Administer and maintain the ServiceNow platform (users, roles, groups, and permissions)
Configure and customize modules such as Incident, Problem, Change, and Service Catalog
Manage workflows, business rules, UI policies, and client scripts
Monitor system performance and ensure platform stability and availability
Perform regular system upgrades, patches, and enhancements
Troubleshoot and resolve platform issues and user problems
Maintain data integrity and manage CMDB (Configuration Management Database)
Create and manage reports, dashboards, and analytics
Support integrations with other systems using APIs and web services
Document processes, configurations, and system changes
Collaborate with developers, stakeholders, and IT teams
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
