Description
We are looking for a Technical Support Engineer with experience in technical support, troubleshooting, and cloud technologies to join our team in Gurugram. The ideal candidate should have strong problem-solving and customer-facing support skills, along with a good understanding of cloud environments such as GCP, AWS, or Azure.
Knowledge or hands-on experience in AI/ML and related technologies will be an added advantage. The role involves troubleshooting technical issues, analyzing logs, collaborating with engineering teams, and supporting applications/services in a cloud environment
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience in Technical Support, Application Support, Cloud Support, or Production Support.
- Good understanding of troubleshooting methodologies, incident management, and root-cause analysis.
- Hands-on experience with at least one cloud platform: GCP, AWS, or Azure.
- Good knowledge of Linux/Unix environments and basic troubleshooting commands.
- Understanding of networking concepts, APIs, HTTP/HTTPS, DNS, and system/application logs.
- Good analytical and problem-solving skills with the ability to troubleshoot issues independently.
- Strong verbal and written communication skills.
- Knowledge or hands-on experience in AI/ML, Generative AI, Python, ML models, or AI/ML platforms is preferred.
- Exposure to monitoring/logging tools and cloud-native technologies will be an added advantage.
- Ability to work in a fast-paced support environment and collaborate effectively with cross-functional teams.
Job responsibilities
- Provide technical support and troubleshooting for applications, services, and cloud-based environments.
- nvestigate and resolve technical issues related to application performance, connectivity, configuration, and service availability.
- Monitor systems, analyze logs, and identify the root cause of incidents.
- Work with cloud platforms such as GCP, AWS, or Azure to troubleshoot infrastructure and application-related issues.
- Handle support tickets/incidents and ensure timely resolution as per defined SLAs.
- Collaborate with development, engineering, and other technical teams to resolve complex issues.
- Perform basic application and API troubleshooting using tools such as Postman, cURL, or similar utilities.
- Document troubleshooting steps, solutions, and recurring issues in knowledge bases/runbooks.
- Support deployments, configuration changes, and other operational activities as required.
- Apply AI/ML knowledge to understand and troubleshoot AI/ML-based applications or services, where applicable.
- Continuously improve troubleshooting processes and contribute to automation and operational efficiency.
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
