Description
Our client is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.
The cOS project is about developing the new software-based network equipment that provides access to Internet/IPTV/VoIP services using powerful servers.
It is an innovative solution for Internet Service Providers that will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of huge number of hardware network equipment. Currently, there are no competitors to this project in the world, and Customer offers the opportunity to be at the beginning of the rapid development of the product, and the opportunity to take their place in a fast-paced engineering team
We Offer
- Opportunity to work in team of domain professionals promoting high working standards.
- Experience in support of world-leading Cable Operators and Multiple-System Operators (MSOs) across the globe.
- Comprehensive training in areas of Digital Video, DOCSIS, and Networking.
- Hands-on experience in development, maintenance, and support of modern embedded systems (Linux-based).
- Work with cutting-edge networking solutions employing the latest NFV and SDN technologies
- Work in multicultural development and support teams spread across continents.
- Visiting customers worldwide for troubleshooting complex technical support cases and performing system integration activities
Requirements
- Bachelor’s in computer science, Electronic Engineering, Telecommunications, or equivalent;
- Experience in IP network switching and routing protocols, TCP/IP stack is a “must”.
- Experience in configuration and administration of Linux-based servers is a “must”.
- Ability to understand technical documentation, including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
- Problem-solving, analytical, and communication skills.
- Knowledge of HFC, DOCSIS, and CMTS configuration and troubleshooting is a plus.
- Knowledge of FTTX is a plus.
- Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
- Ability to develop and present technical solutions to customers and internal teams is highly preferred.
Strong pluses (but not obligatory)
- Experience in the configuration and administration of Linux-based servers
- Ability to understand, communicate, and clearly document customer issues
- Preferred understanding/knowledge of DOCSIS, DVB/ATSC, CMTS, and BNG configuration and troubleshooting
Travel requirements:
- Work mode: remote mostly. The candidate needs to be ready to work in NAC time zones (PDT, MDT, EDT), with a potential focus on NAC Customers/Accounts, but not limited to.
- Occasional travel to customer Lab or deployment site(s) for integration testing or investigation purposes in EMEA and NAC, but not limited to. It varies and could be up to 75%.
- Client Corp office for training.
#LI-Remote #LI-MT3
Job responsibilities
- Support activities for client lab integration, testing, qualifications, and field trials.
- Communicate with marketing, engineering, and sales teams about client expectations.
- Responsible for testing new software and hardware; report and track defects to engineering.
- Execute and lead client field trials.
- Train clients on the operation and troubleshooting of the product.
- Train the field service team on the operations and troubleshooting of the product and any new features that are supported.
- Assist with deployments and technical support as needed.
- Assist with supporting customers in conjunction with the Technical Assistance Centre (TAC), as required.
- Investigate, diagnose, and resolve Customer issues on-site in a timely manner and, if needed, escalate problems for assistance.
- Resolving equipment performance-related issues within client equipment and in conjunction with application partners, utilizing the client’s technical issue logging/escalation systems as appropriate.
- Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
- Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
