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Engineer, Product Support IRC214662

Job: IRC214662
Location: India - Gurgaon
Designation: Engineer
Experience: 1-3 years
Function: Product Support
Skills: HTML, JavaScript
Work Model: Hybrid


Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules’ firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.


What you’ll do:

– Triage issues coming from various channels such as phone, chat, or web portal
– Prioritize customer urgency and issues priority
– Search and reuse information gained from our internal information repositories
– Log all incidents and requests into our case management system
– Accurately document all customer interactions in a case management system
– Create positive experiences through effective and clear communication
Excellent Communication Skills, Written and oral.
– Appropriate sense of urgency and respect for our customers’ time and effort

What you’ll need to succeed:

– Ability to assess customer sentiment at all stages during the communication.
– Ability to drive issues through the organization with urgency.
– Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
– Ability to understand the business impact of issues.
– Ability to stay calm under stressful conditions while driving issues

Job Responsibilities:

– Triage issues coming from various channels such as phone, chat, or web portal.
– Prioritize customer urgency and issue priority.
– Search and reuse information gained from Adobe internal information repositories.
– Log all incidents and requests into the Adobe case management system.
– Accurately document all customer interactions in a case management system.
– Connect issues and cases to the most appropriate and effective resource.
– Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers’ time and effort.

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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