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IoT Suite Service Engineer IRC174447

Job: IRC174447
Location: Poland - Wroclaw, Bydgoszcz, Katowice, Krakow, Zielona Gora, Szczecin, Koszalin, Gdansk, Lodz
Designation: Software Engineer
Experience: 3-5 years
Function: Engineering
Skills: 5G, GSM, IoT, LTE, Testing, UMTS

Description:

We are looking for Service Delivery Engineer to join our GlobalLogic team. We are working on a IoT project being a part of a big, world-wide account. While working on this project you will participate in development of an IoT solution that extends across to computing clouds. We will provide you access to unique technologies, experts, and know-how.

As an IoT Suite Service Engineer in the System Application Engineering (SAE) department, you support the IoT customer base when integrating IoT Suite services and Cinterion module rollouts.
To achieve this goal you have to be a member in project teams as well as to manage your own tasks.

If you have a feeling, that this is something for you – don’t hesitate. Our awesome recruitment team will provide you more information and guide you through the process.

Requirements:

  •  Knowledge about 3GPP protocols and 2G/3G/4G/5G wireless network topology
  •  Knowledge of current IoT related standardization as well as IoT market trends
  •  Experience in verification and validation of hardware, software and inter-operability testing
  •  Good English 
  •  Good communication and presentation skills
  •  +3 years of experience in related field

 Nice to have:

  • Knowledge of Cinterion platforms for mobile devices
  • High self-motivation
  • Customer-oriented mindset
  • Ability to work independently and successfully complete assignments
  • Flexible in assuming tasks and short term reprioritization

 

 


Job Responsibilities:

  • Enabling customers to use and rollout our IoT Suite services
  • Processing of appropriate support packages for dedicated customers
  • IoT Suite service troubleshooting (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field
  • Processing customer failure reports, identify solutions or workarounds and if needed internal defect escalation
  • Coordination of technical communication between the R&D and operators/customers/distributors
  • Technical presentations and pre-sales support at the customer
  • Sharing and distribution of latest IoT Suite Service expertise (Technology & Applications)
  • Design-in support (e.g. Cinterion Support Packages)
  • Application and product troubleshooting (support Level 1 and 2)
  • Technical consulting and support
  • Training of field Application Engineers (FAEs) and Support Line Engineers on new Iot Suite services and evolving technologies
  • Cross-regional knowledge transfer for IoT related technologies and customer IoT Suite service use cases

What We Offer

Exciting Projects: With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment 鈥 or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.

Professional Development: We develop paths suited to your individual talents through international knowledge exchanges and professional certification opportunities.

Excellent Benefits: We provide our employees with private medical care, sports facilities cards, group life insurance, travel insurance, relocation package, food subsidies and cultural activities.

Fun Perks: We want you to feel comfortable in your work, which is why we create good working environment with relax zones, host social and teambuilding activities and stock our kitchen with delicious teas and coffees!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise鈥攚e help our clients imagine what鈥檚 possible, and accelerate their transition into tomorrow鈥檚 digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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