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Site Reliability Engineering Manager IRC222110
| Job: | IRC222110 |
| Location: | Romania |
| Designation: | Lead Specialist |
| Experience: | 5-10 years |
| Function: | Delivery Enablement |
| Skills: | Azure, Bash, Continuous Integration, DevOps, Docker, GitLab, Incident Management, Kubernetes, Monitoring and Logging, Python |
| Work Model: | Remote |
Description:
Our client is a world-leading provider of telecom equipment, solutions and services to mobile and fixed network operators and telecom providers all over the world. The project aim is to empower developers by providing access to advanced 5G network functionalities through open APIs and is a cutting-edge platform that brings together over 70 microservices for robust and scalable digital solutions.
Requirements:
• Master’s degree in Business Administration, Information Technology, or related field.
• Extensive experience in service management, with a minimum of 10 years in progressively responsible roles.
• Proven track record of successfully managing service delivery and service transition activities.
• Demonstrated leadership in overseeing governance and communications strategies.
• Exceptional understanding of service-related functions, including incident management, service request management, orchestration, and escalation management.
• Strong financial acumen with experience in budgeting and accounting for service team activities and resources.
• Ability to ensure customer excellence by aligning service delivery with stakeholder requirements.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Relevant certifications such as ITIL Service Manager, PMP, or similar are highly desirable.
• Strong problem-solving skills and the ability to navigate complex service-related challenges effectively.
• Proven ability to lead and mentor teams to achieve service excellence and drive continuous improvement initiatives.
Job Responsibilities:
• Oversees Service Delivery and maintains open communication with stakeholders.
• Guides all Service Transition activities throughout the engagement.
• Manages Governance & Communications responsibilities.
• Assumes leadership for service-related functions, prioritizing customer excellence in support delivery engagements. This encompasses service transition, oversight, SRE Transformation, and management of customer applications, including incident, service request, orchestration, and escalation management.
• Manages budgeting and accounting for Service Transition team activities and resources.
• Ensures the final delivery aligns with agreed customer and stakeholder requirements.
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What We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.