Customer Experience Management

Revolutionize telecom with cloud-native platforms, AI/ML, and automation for superior customer experiences

Accelerate telecom transformation with Customer Experience Management

GlobalLogic empowers telecom providers to deliver personalized, efficient, and scalable services with our Customer Experience Management. From cloud-native platforms to AI/ML-driven insights, we enable faster service delivery, real-time data processing, and optimized network operations. Our proven expertise in the telecom sector helps streamline operations, enhance customer satisfaction, and unlock new revenue opportunities.

How we help

Tailored support solutions for measurable business results

GlobalLogic integrates cutting-edge technologies like 5G, SDN/NFV, and AI to create efficient, scalable networks. Our domain expertise ensures faster response times, enhanced accuracy, and a seamless customer experience.

Our capabilities

Empowering telecom with innovation and efficiency

GlobalLogic delivers transformative telecom solutions, from network virtualization to AI-driven customer insights. Partner with us to optimize operations and accelerate growth.

Cloud-Native Platforms

Scalable, flexible platforms for rapid deployment, enabling telecom providers to deliver faster, more efficient services.

5G Network Slicing

Tailored, high-performance network segments that enhance reliability, speed, and customer experience.

AI/ML-Driven Personalization

Use AI to deliver hyper-personalized customer interactions, reduce churn, and improve satisfaction.

Network Virtualization (SDN/NFV)

Enable scalable, efficient network management to optimize service quality and reduce operational costs.

End-to-End Product Lifecycle Services

Full lifecycle services from ideation to deployment, including design, development, integration, and support.

Enhanced Cybersecurity Solutions

Embed robust security measures into telecom systems, safeguarding customer data and preventing network disruptions.

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Customer Experience Management products developed and deployed
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GlobalLogic experts dedicated to Customer Experience Management
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years of experience engineering impact for telecom clients
Engineering telecom impact

Our real-world impact in action

Explore how GlobalLogic’s Customer Experience Management transform telecom operations and customer experiences.

Enhancing Telecom Billing Accuracy

Developed a prediction engine achieving 98% accuracy, reducing response times and costs, and improving subscriber satisfaction.

Cloud-Native 5G Platform Development

Built a 5G-ready platform with real-time data processing, self-service portals, and ML insights, improving service delivery and scalability.

Network Virtualization for OTT Monetization

Enabled real-time OTT monetization and proactive service recommendations with network virtualization technologies.

Kubernetes-Based Multi-Mediation Platform

Designed and maintained a containerized mediation platform supporting 80,000 transactions per second.

Featured insights

Explore fresh thinking from GlobalLogic’s strategists and engineers.

See all
Blogs
Sameer Tikoo
24 April 2026

The IQ Era of Connectivity: How AI in Telecom is Redefining Intelligent Networks

Agentic AIAI GovernanceEnterprise AICommunications and Network Providers
Sameer Tikoo, group VP of Communications Business with GlobalLogic, a Hitachi Group Company, speaks with Michael Carroll for Mobile World Live on how the IQ era is fuelling a shift in focus from network bandwidth to intelligence.
Blogs
Serhiy Semenov Adam Radlinski Michal Celejewski Mykhailo Morhal
1 March 2026

Pioneering the Next Generation of Intelligent Networks

Learn how AI-powered 5G RAN optimization leverages GPU-accelerated deep …

AI AlgorithmsAI-Powered SDLCEmbedded Software, Hardware and Silicon SolutionsMLOpsPhysical AICommunications and Network Providers
Blogs
Ihor Tolkushyn
12 February 2026

The 6G Revolution: Architecting the Internet of Everything

As 5G continues its global rollout, the telecommunications industry is already …

Embedded Software, Hardware and Silicon SolutionsEnd-to-End IoT SolutionsPhysical AICommunications and Network Providers
FAQs

Your Customer Experience Management questions, answered

Learn more about Customer Experience Management at GlobalLogic.

  • What makes GlobalLogic’s Customer Experience Management unique?
    GlobalLogic’s Customer Experience Management stand out for their end-to-end approach, leveraging cloud-native platforms, AI/ML-driven insights, and network virtualization to optimize telecom operations. With 20+ years of BSS expertise and 60+ successful products deployed globally, we combine cutting-edge technologies with a proven track record to enhance efficiency, customer experience, and service monetization.
  • How does GlobalLogic support telecom providers with 5G implementation?
    GlobalLogic accelerates 5G adoption through 5G-ready platforms and network slicing technologies, creating high-performance, tailored network segments. Our expertise ensures real-time data processing, enhanced scalability, and faster service delivery, helping telecom providers meet the demands of next-gen connectivity.
  • What role does AI/ML play in your solutions for telecom providers?
    AI and ML are central to our solutions, enabling predictive analytics, hyper-personalization, and real-time network monitoring. For example, our AI-driven prediction engines achieve up to 98% accuracy, reducing response times, improving decision-making, and enhancing customer satisfaction.
  • What process optimization services does GlobalLogic offer for telecom operations?
    GlobalLogic delivers intelligent automation and process optimization by integrating DevOps, CI/CD pipelines, and orchestration technologies. Our services improve accuracy, reduce manual interventions, and enable real-time responsiveness for billing, network management, and customer service processes.
Get in touch

Let’s start engineering impact together.

GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.