Automating Internal Search with GenAI-Powered Q&A

Transforming Business Spend Management with GenAI

A leading business spend management platform that empowers organizations to optimize business efficiency and collaboration faced challenges in retrieving critical information. Its internal teams often had to search multiple platforms like Slack, Confluence, and Compass manually—a process that was inefficient and time-consuming. The technology platform partnered with GlobalLogic to implement a GenAI-powered solution that automates internal search, reducing manual effort while improving response accuracy.

Challenge

Our client’s employees frequently needed to access business-related information across multiple internal platforms. Searching through extensive data manually was tedious, leading to delays and inefficiencies. The team required an automated solution to streamline internal Q&A, ensuring accurate responses while minimizing time spent on manual searches.

Value Created

GlobalLogic designed and implemented an AI-powered Q&A system tailored to our client’s unique needs. Key components included:

• A GenAI-driven search tool that retrieves answers from Slack, Confluence, and Compass.
• Indexing of over 50,000 documents to ensure comprehensive search results.
• Automated reference URL generation to direct users to relevant sources instantly.

Impact

• Fully automated internal Q&A process, reducing manual searches.
• Decreased reliance on SMEs for repetitive business inquiries.
• Improved response accuracy and retrieval efficiency through optimized search technology.

Streamlined internal search with a GenAI-powered Q&A system reduced manual effort, improved response accuracy, and enhanced knowledge accessibility.