Description
GlobalLogic runs a mature observability and AIOps platform for a major healthcare technology client, and we are now expanding it into the European Union. This new EU instance must keep all telemetry and processing within EU borders to meet data-residency and GDPR obligations.
The platform today runs in public cloud, but a number of hospitals require it to run on-premises, inside their own data centres, where public cloud is not permitted. The architecture must therefore support both cloud and on-prem (hybrid) deployment from a single, consistent, portable foundation.
We are looking for a Senior Observability Architect to own the design and build-out of the EU platform, standing up the observability stack in EU regions, guaranteeing data sovereignty end-to-end, and laying the foundation for predictive and self-healing capabilities. This is a senior, hands-on architecture role with the opportunity to seed and grow an EU team.
Why this role
- Greenfield EU build on top of a proven platform – architecture ownership from day one.
- A clear roadmap toward predictive and autonomous, self-healing observability.
- Opportunity to grow into an EU practice lead.
Requirements
Must-have skills and experience
- 7+ years in observability, SRE, or platform engineering, including time in an architect or lead capacity.
- Deep hands-on experience with the Grafana observability stack — Grafana, Loki, Tempo, Mimir (or Prometheus / Thanos equivalents).
- Strong OpenTelemetry experience; Grafana Alloy or equivalent telemetry collectors.
- Production Kubernetes in both managed (EKS) and self-managed / on-prem form (e.g. vanilla Kubernetes, OpenShift, Rancher/RKE, k3s), plus solid AWS cloud experience.
- Hands-on experience deploying and operating observability (or similar) platforms on-premises, not only in cloud — including on-prem object storage (e.g. MinIO, Ceph) and restricted / air-gapped environments.
- Practical understanding of MELT / telemetry pipelines: metrics, events, logs, traces.
- Demonstrated experience designing for data residency / data sovereignty, and working knowledge of GDPR as it applies to telemetry and PII.
- Incident management tooling (PagerDuty, ServiceNow, or similar).
- Infrastructure as Code (Terraform or similar).
Nice to have
- AIOps: anomaly detection, predictive failure analysis, automated or guided remediation.
- LLM-based observability tooling: RAG pipelines, MCP (Model Context Protocol) servers/clients, AI agents.
- Experience running LLM inference under data-residency constraints (EU-resident endpoints / processing).
- Building self-healing or autonomous remediation systems.
- Healthcare / regulated-industry exposure (e.g. PACS, DICOM, HL7).
Job responsibilities
What you’ll do
- Design and stand up the EU observability platform (metrics, events, logs, traces) on AWS and Kubernetes, fully resident within EU regions.
- Define a hybrid deployment model so the same stack runs both in public cloud and on-premises in hospital data centres — covering self-managed Kubernetes, on-prem object storage, and restricted or air-gapped networks — kept consistent through Helm / GitOps.
- Own the data-residency and GDPR architecture: ensure telemetry, storage, and any AI/LLM processing of that telemetry never leaves the EU.
- Build and operate the Grafana LGTM stack (Loki, Grafana, Tempo, Mimir) with Alloy / OpenTelemetry collection pipelines.
- Integrate alerting and incident workflows (PagerDuty, ServiceNow).
- Establish SRE practices: SLOs, alerting strategy, dynamic thresholds, anomaly detection, and dashboards.
- Partner with the existing platform team to align architecture and reuse proven patterns, while meeting EU-specific constraints.
- Drive the maturity roadmap from foundational monitoring toward predictive and prescriptive (self-healing) capabilities.
- Make independent architecture decisions and help build out an EU team as the engagement scales.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
